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Berglund Chevrolet Buick
Roanoke, VA
512 Reviews
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512 Reviews of Berglund Chevrolet Buick
December 02, 2019
Good Service /Bad turnaround time for parts Took 2 weeks to do all repairs because of GM delay for ordering/receiving parts for all repairs. David was accommodating and kept me up to date. Turna Took 2 weeks to do all repairs because of GM delay for ordering/receiving parts for all repairs. David was accommodating and kept me up to date. Turnaround time was unacceptable. More
by birdmyersm
Verified CustomerEmployees Worked With
Do not see him listed. He ws a service agent named David.
December 01, 2019
Poor service experience! Took truck in for service & recall on brakes (update), was told by service advisor/rep, they couldn't do update/recall? I had marked my wheels prior Took truck in for service & recall on brakes (update), was told by service advisor/rep, they couldn't do update/recall? I had marked my wheels prior to service(tire rotation), especially since the last service where my rotation was not done! And again no rotation done! And my mirrors were still pushed in? Service advisor said done due to being on lift. So I checked my markings and nothing was rotated! Showed advisor and told him same thing happened last service. He got Service foreman/supervisor Matt Harmon, he got mechanic responsible for service work, they took truck back in for rotation. I got an apology from mechanic(Austin Epperly) and foreman and rep. I worry every day what WAS NOT DONE! This is totally not acceptable! From Berglund Chevrolet Williamson Road Roanoke, Va Have not heard anything from Berglund upper Management/Owners etc. Sad way to treat customer(s). More
by HIGHLANDER
Employees Worked With
Matt Harmon, Charlie Hatcher, Austin Epperly
November 30, 2019
Great Experience with Clifton Paige and the Berglund team Clifton Paige was great to deal with the entire process. He was available and ready to answer all questions. He walked us through some other options Clifton Paige was great to deal with the entire process. He was available and ready to answer all questions. He walked us through some other options just to be sure we were comfortable with our choice and was not pushy at all. He has a great non-pressure demeanor and was great to deal with. The most painful part of the process (financing) went as smoothly as it could. I always wish this part can be sped up (especially when financing is already set up), but given the time of day, they did a great job getting us out of there as fast as they could. I was impressed with the professionalism of all staff we encountered and happy to give them this 5 star review. More
by 472np28t4
Employees Worked With
Aaron Durst, Clifton Paige
November 28, 2019
Extremely awesome David Chewning was extremely helpful and kept us informed of the progress of the repairs. He was wonderful to work with and when we need additional wo David Chewning was extremely helpful and kept us informed of the progress of the repairs. He was wonderful to work with and when we need additional work, we will come to him again More
by verbeek1956
Employees Worked With
David Chewning
November 28, 2019
State inspection and multi point check David Chewning. Worked me in on a short notice to get my state inspection before the end of the month. Very prompt service. My Silverado never goes an David Chewning. Worked me in on a short notice to get my state inspection before the end of the month. Very prompt service. My Silverado never goes anywhere but Berglund Chevy. More
by jrcook001
Employees Worked With
David Chewning
November 28, 2019
Good experience Friendly and knowledgeable salesperson (Clifton Paige)and manager (Jeremy McCloy). Good deal on my Impala. Car was spotless and had a full tank when Friendly and knowledgeable salesperson (Clifton Paige)and manager (Jeremy McCloy). Good deal on my Impala. Car was spotless and had a full tank when delivered. More
by gdanks
Employees Worked With
Clifton Paige, Jeremy McCloy
November 27, 2019
My purchase of a used 2018 Chevrolet Suburban I have worked with Dennis before. I have always been well satisfied with him. I do have a concern with management. The few things I asked for in the d I have worked with Dennis before. I have always been well satisfied with him. I do have a concern with management. The few things I asked for in the deal where at first denied. Only after I spoke with the manager and explained that I would abide by the agreement but that as it stood without some of what I asked for it would make a big difference as to whether or not I would come back in the future. Dennis is paying for one thing I asked for out of his pocket. The management did agree to the other thing. I don't like to have to do this to get what I think where very reasonable request. More
by BOHONCREW
Employees Worked With
Dennis Elliott
November 25, 2019
2014 Acadia Purchase Overall good experience as very friendly and pleasant experience purchasing 2014 Acadia for Berglund. Would recommend friends to visit this location Overall good experience as very friendly and pleasant experience purchasing 2014 Acadia for Berglund. Would recommend friends to visit this location if interested in purchasing a vehicle. More
by howard.c.cole
Employees Worked With
David Pitts, Jeremy McCloy
November 25, 2019
I bought a new car Great service when buying a new car. John Whitman worked with us and helped us get a new Buick Enclave. He went the extra mile. Great service when buying a new car. John Whitman worked with us and helped us get a new Buick Enclave. He went the extra mile. More
by rwhitehill1
Employees Worked With
John Whitman, Jeremy McCloy
November 25, 2019
Everyone is always professional, and they do an excellent jo I feel that I can always depend on the staff at Berglund to do an excellent job with my Cadillac. Each staff member is very friendly and very helpful I feel that I can always depend on the staff at Berglund to do an excellent job with my Cadillac. Each staff member is very friendly and very helpful plus they answer any questions you put forth to them. More
by audreyam100
Employees Worked With
Charlie, Don Fitzgerald and Marvin
