Berglund Chevrolet Buick

Excellent service Chase explained everything to me in terms I could understand. He told me what had to be done and what else should be done. There was no pressure to g Chase explained everything to me in terms I could understand. He told me what had to be done and what else should be done. There was no pressure to get more work done than necessary. I told him to go on and do everything. After learning that the service would take most of the day, I decided to go home. The dealership provided a shuttle. The driver was super. I could have talked with him for a long time. He took me home and then picked me up late in the afternoon to take me back to Berglund. My car was ready and I went home in a happy mood. More

This dealership sucks my truck is not even 2 years old and the left front tire keeps wearing the inside tread out brought it in last summer they aligned it and I had to pay a percent of the new tire they and the left front tire keeps wearing the inside tread out brought it in last summer they aligned it and I had to pay a percent of the new tire they put on now it mid February 2020 and the same thing happened again this truck has only 25000 miles on it still under warranty I feel I shouldn’t have to pay nothing because of the same reoccurring problem now I’ve been sitting here rover a hour and a half just to get another front tire put on that I again have to pay for I’ll never come to this place again for anything! If this tire wears again on the left front there will b legal action took against this dealership and Chevy! More

Very quick in getting our Tahoe back to us. Did a great job. We do all of our service with Berglund and will continue. Thank you for the great customer service! job. We do all of our service with Berglund and will continue. Thank you for the great customer service! More

fast and reliable they were quick,courteous,thorough and very professional,,,the waiting area was clean and well stocked with drinks, the service writer was knowledgeab they were quick,courteous,thorough and very professional,,,the waiting area was clean and well stocked with drinks, the service writer was knowledgeable, and the car was waiting and ready by the time I cashed out. More

The service itself was fine, but i felt like i was mislead on pricing. I signed the preauthorization for 69.99 for oil change/tire rotation and 20.00 for state inspection, totaling 89.99. When I came mislead on pricing. I signed the preauthorization for 69.99 for oil change/tire rotation and 20.00 for state inspection, totaling 89.99. When I came into pay I had a 55.00 voucher from GM Rewards which would have left a remainder 34.99, I paid $49 extra in the end. I know there isn't anything that can be done but I feel like the prices have crept up so much over time with Berglund service for basic services (i.e. Oil Change) that it's outrageous. I'll definitely be going elsewhere for the basics. More

Marvin. Brown provided excellent customer service and was a pleasure to work with during the service work performed on my car...he was very friendly and professional!! a pleasure to work with during the service work performed on my car...he was very friendly and professional!! More

I thought the service was good and the people were friendly so all in all it was a good day in business was good thank you for taking care of my Chevy friendly so all in all it was a good day in business was good thank you for taking care of my Chevy More

Great Truck Delivery of vehicle was delayed due to installation of leather seats. Vehicle not entirely clean when received. Had to call on several occasions to Delivery of vehicle was delayed due to installation of leather seats. Vehicle not entirely clean when received. Had to call on several occasions to get updated. More

The sales staff are professional. They do tend to pressure a little much. My experience is very good with service staff at this point. I have had an unusual event happen as a sensor in the gas tank i pressure a little much. My experience is very good with service staff at this point. I have had an unusual event happen as a sensor in the gas tank is bad. Actually going on today. So we'll see. More

Knowledgeable staff & pleasant experience finding a vehicle My wife and I were looking for a truck that would suit our needs and drove to Roanoke to explore what Berglund Chevrolet had to offer. Our salesperso My wife and I were looking for a truck that would suit our needs and drove to Roanoke to explore what Berglund Chevrolet had to offer. Our salesperson was a pleasure to work with and helped us narrow down our search. Everyone that helped us with the process was gracious and provided a no pressure environment which we appreciated. They took the time to explain in detail how to operate the controls of the vehicle and features so we could take advantage of all the vehicle had to offer. We are very happy with our new vehicle and would recommend this dealership to others. More