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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,705 Reviews

1,705 Reviews of Beck & Masten Buick GMC South - Service Center

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April 14, 2025

Today as always I had a great time with my excellent experience at the service center.. Adam my advisor was very helpful and polite and most of all he knew what he was doing. Thanks and keep up the good More

by zcorpionn68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Apr 15, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 12, 2025

The process was very smooth and easy. Pretty satisfied with ending results. Will recommend to my friends More

by JM concrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

Everybody was very helpful and made sure I got exactly what I needed. Great service. More

by JD Ruth 2316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie
Apr 14, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 11, 2025

Friendly and fast service every visit! I called Beck & Masten at 9:45am, set my oil change appointment for 10:45am, and was on my way by 12pm. More

by RamirezVII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2025

They are hard working people who try their best to solve all problems that come through the door. Whether it be through an outside extended warranty or a dealership warranty! Even when the outside extended More

by Jacoby Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie and Luis
Apr 11, 2025 -

Beck & Masten Buick GMC South responded

Hi Jacoby, we're happy to hear you had such a positive experience with Rosie, Luis and team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 09, 2025

Great place to do business. On my 2nd vehicle from them. Great service department. Can't say more More

by Mowdyman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Belman
Apr 11, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 03, 2025

I arrive exactly at seven in the morning for my appointment. Service was fast and staff was friendly would recommend. More

by cortezwilliam81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia
Apr 07, 2025 -

Beck & Masten Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2025

The service was great and Jessica was a great help and was very welcoming I will be back thanks More

by Finleyjohnny769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Apr 07, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

Overall experience was excellent but I waited too long. I made an appointment thinking it was going to be faster. I understand it was around lunchtime but maybe they shouldn’t schedule appointments around More

by gilbnvds.gb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Ben Richert General Manager nrichert@Group1Auto.com

April 01, 2025

The Labor for changing a head light was 200. 00 $ a hour will tell all people not go their for anything More

by felderronald50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We understand that pricing can be a concern, and we strive to provide quality service at fair rates. Our labor costs reflect the expertise, tools, and time required to complete repairs properly. However, we appreciate your input and would be happy to discuss this further if you have any questions or concerns. Please feel free to reach out to us directly so we can address your experience more personally. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com