Beck & Masten Buick GMC South - Service Center

I’ve not been happy with this dealership since I’ve bought the truck. It started in finance which I left out twice, but decided to move forward. The service department needs a major overhaul. Every tim bought the truck. It started in finance which I left out twice, but decided to move forward. The service department needs a major overhaul. Every time I come it’s no Organization. This last time I had a 7 o’clock appointment was told to stand outside in the cold next to my vehicle until somebody comes out and help me which was about 30 minutes later in the cold. I drop my vehicle off for an oil change tire rotation and a recall it took a day to get my vehicle back. No type of update or anything to let me know what was going on with my vehicle. I called the service advisor yesterday she advised me that II drop my vehicle off for an oil change tire rotation and a recall it took a day to get my vehicle back. No type of update or anything to let me know what was going on with my vehicle. I called the service advisor yesterday she advised me that I called her on her cell phone she would call me back and never called back I received a text message this morning stating that my vehicle was ready I responded back to the text message Stating that I would need them to send Lyft to come pick me up no response until I called back at approximately 11 o’clock. If I did not like my vehicle I would consider trading it in at another dealership and going back to a service department that truly cares about their customers. This was my last time visiting the service department. After I received my Vehicle I was then asked to complete the survey and it would help if I would mark all satisfied instead of asking how did we do or is there anything else that we can do for you the focus was on a survey and it being completed wrong. My sticker was next even changed out to let me when the next service is due. Instead I have the same one from the last service. More

Lack of communication from this dealership. . Any time you call the service department about your car Nobody never picks up the phone.. Chris AKA Shane . Any time you call the service department about your car Nobody never picks up the phone.. Chris AKA Shane More

Dealer representative Gil was great, check in and out process was fast and easy highly satisfied. process was fast and easy highly satisfied. More

Oil change took 2 hours with appointment. When they completed the oil change, they parked my truck in a side lot behind a security gate. Then when they went to retrieve my truck, the drive When they completed the oil change, they parked my truck in a side lot behind a security gate. Then when they went to retrieve my truck, the driver stopped without pulling all the way past the security arm and it dropped on my roof and left a dent. They said they would arrange to have it repaired by an another body shop. They said they would call with the appointment information, but I have not heard from them. I understand accidents happen, but they did not seem concerned or even try to make it right. Now I will have to spend my time trying to get them to respond and I assume several days to have the dent fixed. More

Rosie has always taken the best care of me anytime I come in for service. I wouldn’t go or use anyone else. in for service. I wouldn’t go or use anyone else. More

Service dept with Gil was awesome. They take care of their customers and give free car wash. They take care of their customers and give free car wash. More

Great attention and they are professional All ways looking to make sure you get the best deal possible looking to make sure you get the best deal possible More

Service staff is friendly and progress of repairs is fast! Their online customer portal makes the entire process transparent and informative. They also fully diagnosed my car on the same busy Saturday m fast! Their online customer portal makes the entire process transparent and informative. They also fully diagnosed my car on the same busy Saturday morning that I dropped it off! I do appreciate the Quality of work and professional technicians as well. Great experience. Thank you! More

Love the dealership, but 2 1/2 hours for an oil change is way to long. way to long. More

Excellent customer service and good communication and experience and good service And a good explanation of the service experience and good service And a good explanation of the service More