Hannah Wilson

Group 1 Buick GMC South responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the impression we want to leave, especially after you’ve trusted us with multiple purchases over the years. Regarding the diagnostic fee, I do want to clarify that this is a standard practice across the industry. Our technicians invest time, training, and specialized equipment to accurately identify issues, and the diagnostic fee covers that labor—just as it would in any professional service. That said, we should always clearly communicate this upfront and ensure you understand exactly what you’re being charged for and why. More importantly, it sounds like we may have fallen short in explaining the results of your visit or delivering the level of service you expect and deserve. That’s something we take seriously. I’d really appreciate the opportunity to connect with you directly to better understand what happened and work toward a resolution. Please reach out to me at your convenience so we can make this right. Thank you for your feedback—we value your business and hope to earn back your trust. Hannah Turpin Service Director hannahwilson@group1auto.com

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hello Joe, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the frustration it caused. It’s never our intention for our customers to feel misled or receive service with anything less than respect and transparency. We take concerns like yours very seriously, especially regarding service charges, communication, and follow-up. I would like the opportunity to review your visit in detail and address the issues you mentioned. Please reach out to me directly at ecarrera@group1auto.com so I can personally look into this and work toward a resolution. We value your business and hope to regain your trust. Best regards, Elvin Carrera Service Manager

Group 1 Buick GMC South responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we did not meet your expectations during your recent service visit. Your comments regarding upsell pressure, communication, and appointment delays are concerning, and we take them seriously. Our goal is always to provide transparent, timely, and professional service, and it’s clear we fell short in this case. Elvin Carrera Service Manager ecarrera@group1auto.com

Group 1 Buick GMC South responded

Kevin, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!