Frany Zepeda

Group 1 Buick GMC South responded

Hello Mikel, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Group 1 Buick GMC South responded

Hello Albert, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Group 1 Buick GMC South responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the impression we want to leave, especially after you’ve trusted us with multiple purchases over the years. Regarding the diagnostic fee, I do want to clarify that this is a standard practice across the industry. Our technicians invest time, training, and specialized equipment to accurately identify issues, and the diagnostic fee covers that labor—just as it would in any professional service. That said, we should always clearly communicate this upfront and ensure you understand exactly what you’re being charged for and why. More importantly, it sounds like we may have fallen short in explaining the results of your visit or delivering the level of service you expect and deserve. That’s something we take seriously. I’d really appreciate the opportunity to connect with you directly to better understand what happened and work toward a resolution. Please reach out to me at your convenience so we can make this right. Thank you for your feedback—we value your business and hope to earn back your trust. Hannah Turpin Service Director hannahwilson@group1auto.com

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Group 1 Buick GMC South responded

Thank you for bringing this to our attention, Kevin. I’m very sorry to hear about your experience and the frustration caused by the issue returning after your visit. That’s certainly not the level of service we strive to provide. We would really appreciate the opportunity to review what happened, recheck your vehicle, and make this right for you. Please reach out to me directly so I can personally assist with your situation and help coordinate the next steps. You can contact me at ecarrera@group1auto.com and I’ll make sure this gets the attention it deserves. Thank you for your feedback, and we hope to have the chance to restore your confidence in our service team. Elvin Carrera Service Manager