Beck & Masten Buick GMC South - Service Center

The Service Dept. always treats me very well, but esp. takes care of my car in a timely manner. I really think my Service Advisor, William, really cared about getting always treats me very well, but esp. takes care of my car in a timely manner. I really think my Service Advisor, William, really cared about getting it right - and this is appreciated! More

The service department will deter me from buying a vehicle in the future. Call me. vehicle in the future. Call me. More

The service advisor today was extremely rude I will not work with her again . I called and complained I’m waiting on a manager to call me back work with her again . I called and complained I’m waiting on a manager to call me back More

Brought my Gmc Sierra for an oil change and Aldberto the service advisor was on point. Drop and pick up was smooth. Great Communication thru text letting me know of my service process. service advisor was on point. Drop and pick up was smooth. Great Communication thru text letting me know of my service process. More

Keeping your customer informed has to be better and for y’all to park my car when im waiting in the waiting room for an extra 25 min after the service was done is ridiculous. The communication between the y’all to park my car when im waiting in the waiting room for an extra 25 min after the service was done is ridiculous. The communication between the front and the back room obviously is not there. Making an appt for 8 am but not getting out till 9:45 is crazy. What’s the point of making an appt. If I can’t get good service than I’ll look elsewhere. More

The service department is horrible they forgot to insert a vacuum hose to the wastegate which my check engine light came back on after leaving from dealership on Monday had to take it back Tuesday morning a vacuum hose to the wastegate which my check engine light came back on after leaving from dealership on Monday had to take it back Tuesday morning More

I was pleased with the service I received and the updates during the process of repair. during the process of repair. More

Great service depending on who you get as an advisor. 3 hour for an oil change is not good, especially when your advisor is nowhere to be seen. And my issue wasn’t fixed, because it wasn’t noted like it 3 hour for an oil change is not good, especially when your advisor is nowhere to be seen. And my issue wasn’t fixed, because it wasn’t noted like it should have been. I’m taking care of it at home, which means that it won’t be documented, which is not really what I wanted. No one talked to me the leak since it was noted “customer knows about oil leak, will bring it back at a later time”, which is not the whole truth of what the advisor and I talked about. More

I’ve not been happy with this dealership since I’ve bought the truck. It started in finance which I left out twice, but decided to move forward. The service department needs a major overhaul. Every tim bought the truck. It started in finance which I left out twice, but decided to move forward. The service department needs a major overhaul. Every time I come it’s no Organization. This last time I had a 7 o’clock appointment was told to stand outside in the cold next to my vehicle until somebody comes out and help me which was about 30 minutes later in the cold. I drop my vehicle off for an oil change tire rotation and a recall it took a day to get my vehicle back. No type of update or anything to let me know what was going on with my vehicle. I called the service advisor yesterday she advised me that II drop my vehicle off for an oil change tire rotation and a recall it took a day to get my vehicle back. No type of update or anything to let me know what was going on with my vehicle. I called the service advisor yesterday she advised me that I called her on her cell phone she would call me back and never called back I received a text message this morning stating that my vehicle was ready I responded back to the text message Stating that I would need them to send Lyft to come pick me up no response until I called back at approximately 11 o’clock. If I did not like my vehicle I would consider trading it in at another dealership and going back to a service department that truly cares about their customers. This was my last time visiting the service department. After I received my Vehicle I was then asked to complete the survey and it would help if I would mark all satisfied instead of asking how did we do or is there anything else that we can do for you the focus was on a survey and it being completed wrong. My sticker was next even changed out to let me when the next service is due. Instead I have the same one from the last service. More

My service advisor was excellent. She was very informative and knowledgeable about the process today. She was very informative and knowledgeable about the process today. More