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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,688 Reviews

1,688 Reviews of Beck & Masten Buick GMC South - Service Center

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April 01, 2025

Overall experience was excellent but I waited too long. I made an appointment thinking it was going to be faster. I understand it was around lunchtime but maybe they shouldn’t schedule appointments around More

by gilbnvds.gb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Ben Richert General Manager nrichert@Group1Auto.com

April 01, 2025

I left my car 10 days ago for a recall service. Adalberto was very nice and friendly. He kept me updated by phone calls. Last night my car was ready and clean!! Thank you Adalberto, thank you GMC! More

by berserk.combo-4q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto López
Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

The Labor for changing a head light was 200. 00 $ a hour will tell all people not go their for anything More

by felderronald50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We understand that pricing can be a concern, and we strive to provide quality service at fair rates. Our labor costs reflect the expertise, tools, and time required to complete repairs properly. However, we appreciate your input and would be happy to discuss this further if you have any questions or concerns. Please feel free to reach out to us directly so we can address your experience more personally. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

March 30, 2025

Very fast good and friendly service. I will recommend to all my family and friends. More

by Herminio Escoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Burk
Mar 30, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2025

Great service but really need to follow-up on insurance coverages so we don't get stuck paying overages More

by chavarriajackie2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Truong
Mar 30, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 27, 2025

Since the first person answering the phone to the last one who handle my car’s key back, all are very kind and professional. Kevin Truong would answer all my questions and concerns. For that I would give More

by STorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Truong
Mar 28, 2025 -

Beck & Masten Buick GMC South responded

Hello Storres, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 26, 2025

The people I have dealt with are very accommodating. It's easy to make an appointment. We are very pleased. More

by jw7558Johnnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Truong
Mar 28, 2025 -

Beck & Masten Buick GMC South responded

Hello, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!

March 19, 2025

Excellent service! Friendly staff, quick turnaround, fair pricing made my car maintenance hassle free. Highly recommend! More

by Gabriel Salvador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil campos & Jessica
Mar 22, 2025 -

Beck & Masten Buick GMC South responded

Hi Gabriel, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!

March 19, 2025

I went in for a recall for the airbags in my car. Alberto was very professional, he told me it would take four hours to complete and offered a ride to my home if I needed it. The mechanics finished More

by Rhomcallister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Mar 22, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

Good service and prices. But I would like to have had my phone calls or texts returned. After the dealership had my car for 7 hours I called to check on the repairs. More

by gcombs9710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Belman
Mar 18, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.