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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,691 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,691 Reviews of Beck & Masten Buick GMC South - Service Center
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January 22, 2021
Never really had good service rep till I had Arturo to handle my services great guy and great service very attentive to your questions and needs will be definitely keep going to him handle my services great guy and great service very attentive to your questions and needs will be definitely keep going to him More
by alyah.0701
Verified CustomerEmployees Worked With
Arturo Gonzalez
January 18, 2021
Y’all say that y’all with treat people like family... funny part is I can’t get the correct parts or an answer back when I call. Y’all put the wrong tire on my truck and try to get my insurance to pay fo funny part is I can’t get the correct parts or an answer back when I call. Y’all put the wrong tire on my truck and try to get my insurance to pay for yalls mistake smh worst customer service I’ve felt with More
by KAKC1214
Employees Worked With
Arturo Gonzalez
January 17, 2021
Easy, fast, convenient, and professional. I received an email and call that encouraged me to come in for service. Not pushy but persistent. It was easy to schedule online and the reminders were just right. email and call that encouraged me to come in for service. Not pushy but persistent. It was easy to schedule online and the reminders were just right. My fiancé took it in for me, no problems and they called me directly to ask if I wanted to change the filters. Very smooth. More
by CAROLYNJASZCZ
Employees Worked With
David Meda, Amber
January 14, 2021
My experience at the dealership is always pleasant. The staff takes great pride in ensuring my needs are met and they're extremely polite and professional. staff takes great pride in ensuring my needs are met and they're extremely polite and professional. More
by BDWALKER2011
Employees Worked With
Other Employees :
Rosie Hernandez, Manny Escalon, Elyza Sanchez, Nora Torres
January 14, 2021
Oh, my goodness, where to start. We took our Enclave back to service on Monday December 28. 2020, 5 days after having had previous service that in and of itself took forever to repair. Got a call Monday back to service on Monday December 28. 2020, 5 days after having had previous service that in and of itself took forever to repair. Got a call Monday evening that the Enclave was not looked at, so we were given a loaner. Surprised because when we had a brake issue they were looking at for a second time, they made us schedule an appointment a month in advance to get a loaner. We heard back on Saturday January 2, 2021 that the issue was a bad battery. There was absolutely no sense of urgency in getting our car repaired or helping us resolve the issue. On January 4th, the service advisor informed us that management said to take the vehicle back to the dealership we bought it from. But what if we had bought our car out of state or in another town in Texas, would that have still been his answer? We requested that the manager call us based on this response. Since we did not get a call back from the manager, we assumed that the vehicle was being serviced (good customer service), but this was not the case. We never got a call or spoke to the manager through this whole ordeal. On January 6th, when we requested an update on our vehicle, the service adviser again told us we needed to take it back to original place of purchase because they refused to service the vehicle. After a week and 3 days, we picked up the unrepaired vehicle and drove it to the dealership down the freeway. It was repaired and back to us in less than two hours. They kept our car for a week and 4 days for a less than 2-hour repair! Absolutely unacceptable! More
by Enclave2018
January 14, 2021
Tech over tighten drain plug! There is no reason for me to me to double wreck a drain plug. And I had a lifter fail so I had to remove the drain plug. It’s kind of funny that it failed the same day I got m to me to double wreck a drain plug. And I had a lifter fail so I had to remove the drain plug. It’s kind of funny that it failed the same day I got my oil change. And I would only recommend somethings not all More
by josephdegen
Employees Worked With
Other Employees :
Rosie Hernandez, Gaby Cano, Deanna Andrews, Gina Saez
January 14, 2021
Frany Zepeda is the best customer service representative Beck and MASTEN has! She is ALWAYS so willing and knowledgeable of any service your vehicle needs! Beck and MASTEN has! She is ALWAYS so willing and knowledgeable of any service your vehicle needs! More
by Mrs. S. Marroquín
Employees Worked With
January 14, 2021
The good thing about this dealership is they are family oriented they take care of their customers really well Manny follows through on any problems of your vehicles and gets it through service promptly. F oriented they take care of their customers really well Manny follows through on any problems of your vehicles and gets it through service promptly. Franny and service is really great too. Frank helps get the deal done also Ena is the best Sales person that I have ever had. More
by B.CARPANTER55
