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Beck & Masten Buick GMC South

Houston, TX

4.5
2,763 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,763 reviews

September 21, 2024

That was the best experience I’ve ever had purchasing a new vehicle! Thank you Ena and team at Beck & Masten! More

by Gmoney.ryan
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Richert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Beck & Masten Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! We are always more than happy to assist you if anything else comes up. Take care!

September 18, 2024

Very busy, I was over looked when in line checking in my appointment was at 9.15 it took 24 minutes More

by jhicks003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
September 18, 2024

Excellent Good communication Clean area They answered all my questions Excellent experience in this dealer car More

by martinezolivia228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto Martínez
Sep 21, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 17, 2024

Rafael was amazing helping us find the perfect car! !!! very friendly and knowledgeable. will recommend to friends and family. More

by Nora Delia Rodriguez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Beck & Masten Buick GMC South responded

Hello Nora, we're happy you found Rafael to be so supportive during your experience here at Beck & Masten Buick GMC South. Thanks for the recommendation, and have an amazing day!

September 17, 2024

Experience was fairly smooth and easy. Sales team was great between Rafael and Anthony. There was one initial issue in finance, but it was quickly and correctly resolved by Jonathan. Thank More

by ajdixon123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Negrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Beck & Masten Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2024

All I wanted was an oil change and tire rotation. I had an appointment. I arrived about 10 minutes early. I let them know I was waiting for my vehicle. After an hour of waiting I went to check on the More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Beck & Masten Buick GMC South responded

Norma, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@Group1auto.com

September 14, 2024

Excellent service for checkin and overall service! Thank you Jessica! I definitely will ask for you to be my service advisor on next visit! More

by Easy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 15, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2024

Ada helped me purchase my GMC Yukon. She was there for me every step of the way. She is very helpful and insightful. Any questions I had were answered. She also showed me how to set More

by Sara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

Beck & Masten Buick GMC South responded

Hi Sara, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2024

Very nice experience , would go back in the future. Ralph was very helpful in my time there More

by Ncanohfd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphael Odigbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Ralph here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 09, 2024

Bad experience on my last visit. 15dollars was taken from my console on 9-30-2024. More

by 9702ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

Beck & Masten Buick GMC South responded

9702ruiz, Thank you for speaking with us about your bad experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Hannah Wilson Service Manager hannahwilson@Group1Auto.com

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