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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,770 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,770 reviews

January 25, 2023

i purchased a car from this dealership March 2023, i have gone their on a few occasions, to have some repairs. the latest one was 1/23/2023, because every morning when backing up, the brakes are squealing. More

by rosalynfrank2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert
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Jan 27, 2023 -

Beck & Masten Buick GMC South responded

We acknowledge your review and are currently looking into the events you've detailed.

January 25, 2023

Service adviser was very helpful and knowledgeable of our car problem. Very happy experience and will recommend him to others for their device needs. More

by GLENN COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Beck & Masten Buick GMC South responded

Glenn, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything our service team does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 24, 2023

The dealership has been very easy to deal with. They've excellent care of my Buick Encore. More

by charliesuefellers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Beck & Masten Buick GMC South responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 23, 2023

Jessica was really helpful with my service visit. Will make sure to come again soon. More

by leakier-snugger.0m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 23, 2023

I haven’t had the best experience in car service in a long time. This has been the best and I have owned my truck 2 years. More

by SONIAYCANTU
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 23, 2023

Gabby was great Gabby was great Gabby was great Gabby was great Gabby was great More

by gstyle1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this great review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 22, 2023

Good selection of vehicles and quick process. Mr Many Luna was a very professional salesman. More

by harry.williamsjr87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Luna
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Jan 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Harry! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 22, 2023

Monty was the best! !! His customer service was great. He went above and beyond to help me get into the car. This was a great experience. More

by MSALENALEE01
Recommend Dealer
Yes
Employees Worked With
Monty Broughton
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Jan 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Monty's efforts have made the difference in your car-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 22, 2023

Whole process from start to finish was great. And got our sales rep was very helpful and patient More

by jperez198618
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beatriz Arguello
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Jan 24, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 22, 2023

Every one was kind and the service to my truck was on time good job More

by OGMoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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