Beck & Masten Buick GMC South

I will not EVER return to the Dealership to do business again ! That was the first and last time. I bought my truck in for a recall issue (Airbag) and asked could the technician check another issue and let again ! That was the first and last time. I bought my truck in for a recall issue (Airbag) and asked could the technician check another issue and let me know. I had to call the following afternoon, after a few attempts I was finally able to reach my service advisor . She informed me that recall issue was fixed . But it was found that the positive and negative cables was sending high voltage to the starter and to replace them the cost would be $1000.00. I told her I would get right back to her. Made attempts to contact her but was never able to reach her. Showed up first thing the following morning to pick up my vehicle and seems she had an attitude. About 20 minutes after leaving with my truck I noticed the airbag light was on. Called back to let my advisor know she informed me that they would have to Diagnose the problem and the cost would be $ 170.00 (are serious) I will not anything) then she puts me on hold, comes back to the phone and tell me to just bring the truck in they will look at it. No communication, bad attitude just all around bad experience ! More

Great response to my questions. Took no time at all to get done. Very good communication this time as well. Washing it was a plus! get done. Very good communication this time as well. Washing it was a plus! More

Todo estuvo muy bien estoy satisfecho con todo la señora Ada fue muy ayudable en todo el proceso. Que le doy las Grasias x su ayuda Ada fue muy ayudable en todo el proceso. Que le doy las Grasias x su ayuda More

Although it took longer than it should have, Gina did a great job keeping us informed about what was going on with our vehicle during the service visit. great job keeping us informed about what was going on with our vehicle during the service visit. More

Still waiting for my recall part 4 weeks beside that everyone l spoke to were very nice and helpful very good place to buy car everyone l spoke to were very nice and helpful very good place to buy car More

Second visit in a month, 1st was an oil change. 2nd was the work my service advisor suggested. All 5 star again, thank you again. the work my service advisor suggested. All 5 star again, thank you again. More

Worst service experience I have ever been through! I don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The pro don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The problem with my truck was the fuel pump and it was not replaced. I’m sure they saw the problem when I picked it up, but they failed to inform me. It had problem starting up again when I tried to go to work. My vehicle is currently at my local shop being repaired again. This time with better service at Baytown Buick GMC! More

El servicio estuvo muy agradable la persona q.nos atendió fue muy amable y no anduvo luchando a nadie incluso.nos fuimos a ver en otras agencias y nada que ver con el trato d personal fue muy amable y no anduvo luchando a nadie incluso.nos fuimos a ver en otras agencias y nada que ver con el trato d personal More

People were professional, and helpful which made the buying process very smooth. I didn’t like writing when I was in school and still don’t. However I do want to say THANK YOU !! buying process very smooth. I didn’t like writing when I was in school and still don’t. However I do want to say THANK YOU !! More

When we arrived at the Dealership we were greeted by Irma. We wanted to look at trucks and my wife and I felt Irma went out of her way to find us a truck. She wanted us leaving in a new truck and feelin Irma. We wanted to look at trucks and my wife and I felt Irma went out of her way to find us a truck. She wanted us leaving in a new truck and feeling great about the purchase. More