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Beck & Masten Buick GMC South

Houston, TX

4.6
3,063 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 3,063 reviews

August 30, 2025

Ada was very courteous, professional and knowledgeable. The whole process of buying a car from her was not just painless, but dare I say, enjoyable! Yes, she made buying a car fun, and when you spend that More

by andreasalorenz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Feel free to reach out to us if you need anything. Have a wonderful day.

August 30, 2025

I was able to purchase a brand new car, within my budget, in about 3 hours. The staff really cares about their customers and went above and beyond. Jairo (Jay) was a very realistic and relatable salesman a More

by antonisefort
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jairo, Orlando
Sep 02, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2025

Beck and Masten South were great to work with and upfront about costs. Robert and Fernando were great salesman and made buying our new Yukon smooth. More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert, Fernando
Sep 03, 2025 -

Beck & Masten Buick GMC South responded

Hello Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2025

Was a quick and easy process Ada explained everything very well. Overall easy and good experience More

by Ak.sd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2025

Up sale services more important than scheduled appointment, sign this / that to cover their butts More

by Should have gone to North location
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
Aug 30, 2025 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we did not meet your expectations during your recent service visit. Your comments regarding upsell pressure, communication, and appointment delays are concerning, and we take them seriously. Our goal is always to provide transparent, timely, and professional service, and it’s clear we fell short in this case. Elvin Carrera Service Manager ecarrera@group1auto.com

August 23, 2025

Very good customer service. Always on top of keeping you informed of the status of your vehicle while being serviced. More

by GramzMMV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BB
Aug 26, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 23, 2025

Will be coming back for more service on my truck. Would recommend my friends to bring their vehicle here More

by Betancourtc450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Maldonado
Aug 26, 2025 -

Beck & Masten Buick GMC South responded

Hello, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 23, 2025

I was told my car was gonna be done and then it wasn't. They didn't even have the part yet on the day I was told to come pick it up. Then I was told it would be done a second time at the end of the next, n More

by duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Beck & Masten Buick GMC South responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. We understand how disappointing it must have been to face delays, unexpected changes, and confusion regarding pricing. This is not the level of service we strive to provide, and your feedback is very important to us. Please know we take your concerns seriously and would like the opportunity to address them directly. At your convenience, we kindly ask that you reach out to our management team so we can look into this further and work toward making things right Elvin Carrera Service manager Ecarrera@group1auto.com

August 22, 2025

Beck and Masten is by far the best dealership. Great prices! Ask for Pepe, he was amazing! More

by Kendahl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pepe
Aug 25, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! We hope you have a great day!

August 21, 2025

I had an awesome experience, the vehicle was as described, the price was really good, and Ada Pasasin has been one of the best salespeople I have dealt with. I would definitely come back when I ne More

by alejandrocustodio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found Ada to be so supportive during your experience here at Beck & Masten Buick GMC South. We do hope we can be of assistance in the future. Take care!