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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,909 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,909 reviews

April 03, 2025

Mr. Roy, Mr. Noe, and Miss. Lizz did an excellent job getting me into my new truck thanks again for all y’all’s help. More

by Hector
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizz, Noe and Roy
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Apr 07, 2025 -

Beck & Masten Buick GMC South responded

Hi Hector, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2025

I arrive exactly at seven in the morning for my appointment. Service was fast and staff was friendly would recommend. More

by cortezwilliam81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia
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Apr 07, 2025 -

Beck & Masten Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2025

Ralph was awesome! Didn't make me feel pressured into getting things I didn't want. You can tell he is a good person. I wish I could remember the guys name in the finan More

by Tamara Mccollom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wish I could remember. He would get 5 stars as well
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Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Hi Tamara, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

I left my car 10 days ago for a recall service. Adalberto was very nice and friendly. He kept me updated by phone calls. Last night my car was ready and clean!! Thank you Adalberto, thank you GMC! More

by berserk.combo-4q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto López
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Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

The Labor for changing a head light was 200. 00 $ a hour will tell all people not go their for anything More

by felderronald50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We understand that pricing can be a concern, and we strive to provide quality service at fair rates. Our labor costs reflect the expertise, tools, and time required to complete repairs properly. However, we appreciate your input and would be happy to discuss this further if you have any questions or concerns. Please feel free to reach out to us directly so we can address your experience more personally. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

April 01, 2025

Overall experience was excellent but I waited too long. I made an appointment thinking it was going to be faster. I understand it was around lunchtime but maybe they shouldn’t schedule appointments around More

by gilbnvds.gb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
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Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Ben Richert General Manager nrichert@Group1Auto.com

March 30, 2025

Very fast good and friendly service. i will recommend to all my family and friends More

by Herminio Escoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 30, 2025

Rafael, Maximo and the team at the dealership was super helpful and friendly. I honestly didn't think they'd be able to work with my situation, but they went above and beyond.Highly recommend checking them More

by zukymoctezuma
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Feel free to reach out to us if you need anything. Have a wonderful day.

March 29, 2025

Great service but really need to follow-up on insurance coverages so we don't get stuck paying overages More

by chavarriajackie2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Truong
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Mar 30, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 28, 2025

Adam Pasasin at Beck and Masten Buick GMC has been the Absolute Best! Super nice and easy to deal with. We texted, sent a few emails back and forth, then came to a deal. I arrived and was only there a cou More

by Worknbikes
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie Lee
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Mar 29, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Feel free to reach out to us if you need anything. Have a wonderful day.

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