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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,923 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,923 reviews

October 03, 2021

The oil filter was leaking oil. While I was out of town. Double gasket. Unprofessional More

by Alton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Shannon Eiler, Reputation .com, Victoria Gilliland, Scott Korenek
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 02, 2021

Great service, and customer satisfaction , I will let my friends and neighbors about this dealership More

by GREENEAUSTIN72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 02, 2021

Was not having a good day, but Gabby made it all better! Amazing customer service as always!!!! She is beyond helpful and communicated with me the whole time. Frany, Gabby and Andrew never seem to amaze me! More

by CONNIE.BETANZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Gaby Cano
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Each time we go to get service done it’s excellent work done and done right!!! More

by dkjhtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Georgia Aplon gaplon@beckmasten.net

Oct 04, 2021 -

dkjhtx responded

Thank you Gabby! Thank you Raymond Martinez for referring me!

October 01, 2021

Got my truck in and fast once they diagnosed and started to work on it. More

by John.Bedford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

John, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Great sales people and great service department . I am really pleased with everything. Thanks again More

by RDDAY00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner in sales , Gaby Cano
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Rosie was great! She answered all questions and had my vehicle ready in just a few days! More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your great review, Jennifer! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Great service in and out fast while I was ther checked out the new trucks More

by GARZAJOSUE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

personnel was very attentive to my needs, i was in and out quickly, they offered UBER service but i personally didnt need it . great service ! More

by mlizrod6973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

Beck and Masten Buick GMC south took very good care of me when I took my truck in. I am very happy with the result. Thanks guys. More

by sanya.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

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