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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,925 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,925 reviews

November 10, 2021

Excellent customer service by the time you get there and the time you are out With your vehicle More

by Freddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 10, 2021

Rosie helped me with my engine light and get the tech to work on it right away. More

by rkimpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 09, 2021

My sales person is really cool And he was very knowledgeable of making the deal go right More

by SLICKRICKXYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Nov 10, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 08, 2021

People who work at this dealership are knowledgeable and willing to help in any way. Good rapport and friendly atmosphere. Manager is visible and interactive, somewhat unusual than others, but great to wit More

by SONNYMORENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

Beck and Masten has been a great dealership. Good deals and great service. Highly recommend. More

by LARRYHERNANDEZ2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma Salinas , Rosie Hernandez
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Nov 08, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

Love my vehicle, but they will up-sell you in financing and not tell you. More

by Abel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaac Macias - Finance ( -100 stars), Sharlene Ricketts
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Nov 07, 2021 -

Abel responded

Editing response pending resolution of return of funds for GAP + Vehicle Services contract.

November 07, 2021

Very happy with the Customer service and the speed of the whole process! Thank you More

by TSM999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

Very very very very very very very very very very very very very good job More

by littlecpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

The dealership was was clean with a welcoming & professional atmosphere. Staff listened and tried to honor our wishes More

by Cowboys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharlene Ricketts
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

When purchase my new 2018 in December of 2018, both sales person and finance manager told me warranty was at time of purchase time built. They lied or the dealership did. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review, Ron. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Georgia Aplon gaplon@beckmasten.net

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