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Beck & Masten Buick GMC South

Houston, TX

4.5
2,763 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,763 reviews

August 18, 2024

I was pleased with my service and the effort they put in to make sure I was getting the best deal with my bad credit and all.. More

by jarvismanuel526
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2024

Everything went well and received very good customer service. However, when I arrived for my appointment today they were not able to find me in their system, and mentioned the service advisor I initiall More

by guev0005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Lentini
Aug 18, 2024 -

Beck & Masten Buick GMC South responded

Hi, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2024

Fernando in service was excellent! ! Great customer service!! Got me in and out quick as possible!! More

by Fernando A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Beck & Masten Buick GMC South responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 15, 2024

The Sales people were courteous and patient throughout the entire time I was there. I would gladly recommend this location to all my friends. More

by Stanley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ruppert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Beck & Masten Buick GMC South responded

Hi Stanley, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Beck & Masten Buick GMC South

August 14, 2024

Dealership did everything possible to get me the truck I wanted. They went above and beyond my expectations. Would definitely recommend this dealership to all my friends More

by K Byrd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irvin Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian martenez
Aug 16, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2024

Rafael was so helpful and made my first time buying a care truly worth it . He had sure as a first time buyer I was aware of everything and anything with the process. He also was extremely helpful with f More

by Arodz112302
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! We are always more than happy to assist you if anything else comes up. Take care!

August 11, 2024

Great service but need to work on doing a faster service and not to be waiting 3 hours when you have an appointment More

by nicer_shocker.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 13, 2024 -

Beck & Masten Buick GMC South responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Elvin Carrera Service Manager ecarrera@group1auto.com

August 10, 2024

Danielle in parts was excellent. She was the only one that acknowledged me when I walked in. Danielle was very helpful and knowledgeable. I will return with her when I need service More

by Ana H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle in service and young man in parts don’t remember name.
Aug 13, 2024 -

Beck & Masten Buick GMC South responded

Thank you for your feedback regarding your recent experience in the parts department. I’m glad to hear that Danielle provided excellent service and was helpful and knowledgeable. However, I apologize for the wait time and lack of acknowledgment from other staff members. I appreciate your suggestion about the importance of customer acknowledgment, and I will use your experience as a learning opportunity to improve our service in the future. Please feel free to contact me if you have any further comments or concerns. Hannah Wilson Service Manager hannahwilson@Group1Auto.com

August 08, 2024

Good customer service! Great prices!! Everyone was very helpful and made the process easy,!! K More

by mannyf96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Valdez and sarah
Aug 10, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2024

Really liked the service Sharlene Ricketts offered me when purchasing my new truck from the beginning to end it was great. More

by Daniel Banda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharlene Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Beck & Masten Buick GMC South responded

Hello Daniel, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Please let us know if there is anything else we can do for you; we are more than happy to help!

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