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Beck & Masten Buick GMC South

Houston, TX

4.5
2,763 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,763 reviews

August 22, 2024

The first car I seen I fell in love with it and now it's mine Thank you Beck & Masten Buick GMC South I'm so very happy More

by Debraelias24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Escobar
Aug 24, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

DO NOT BUY FROM THIS DEALERSHIP! Mohammad A Qureshi (finance guy) and his team scammed me when I purchased my vehicle here in 2022. I was offered gap insurance from him and he charge More

by Ktrann23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mohammed Qureshi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Beck & Masten Buick GMC South responded

Ktrann23, We're sorry that after further attempts to resolve your concerns, we were unable to meet your expectations. Benjamin Richert General Manager nrichert@Group1Auto.com

August 22, 2024

Easy to deal with, They got to where I needed to be on Price. Highly recommend. More

by jfp77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2024

Got to the service area and was quickly attended by the advisor Christopher. He was attentive making sure he got to address what I needed serviced on my truck. Waiting lobby is clean and organized, wasn’t More

by Melina Bedolla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Aug 24, 2024 -

Beck & Masten Buick GMC South responded

Hi Melina, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2024

Staff is very professional. All my questions were answered and they worked well with me More

by ayalajessica713
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2024

Dealership personnel are outstanding. Ada and Ben were particularly helpful. Highly recommended Dealership for all the right reasons. More

by irish1ndchris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

August 21, 2024

Ada was honest, friendly, and extremely helpful. We are very happy with the service we received and would recommend her to anyone needing to purchase a new vehicle. More

by asanders
Recommend Dealer
Yes
Employees Worked With
Aug 24, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ada here at Beck & Masten Buick GMC South! Thanks again for the recommendation, and have an amazing day!

August 21, 2024

Poor customer service, more than 3 hours waiting for my truck on service, it was a bad experience with the advisor william lentini. (I am considering doing my next service somewhere else.) More

by Ronall Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Lentini
Aug 24, 2024 -

Beck & Masten Buick GMC South responded

Ronall Santos, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Elvin Carrera Service Manager ecarrera@group1auto.com

August 20, 2024

Confident in explanation of service by Service Tech and the work performed. Completion within the reasonable estimated time is appreciated. More

by Realdeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Beck & Masten Buick GMC South responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 19, 2024

Still some work to do got my truck out quick truck was greasy and dirty More

by atovrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando in service
Aug 23, 2024 -

Beck & Masten Buick GMC South responded

atovrea, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at ecarrera@group1auto.com. I would like to discuss how we can regain your trust. Sincerely, Elvin Carrera Service Manager

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