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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.1
863 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 863 reviews

September 22, 2024

After sales service is terrible. Even when you extend loyalty by prepaying for your services the service is terrible. I have had damage to my truck, incorrect servicing (loose oil fi More

by Hnwdmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Itaty
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hnwdmel, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

September 21, 2024

The Advisor was great, explained everything we need to know. Great experience, friendly, and kept us up to date on repairs. More

by senkawash
Workmanship
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 18, 2024

Dealership staff were attentive and very helpful. Salesperson, Jarvis, was very knowledgeable and took a personal interest throughout the purchasing process, we will return to this dealership when we More

by keenhome
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are so happy to read such a great review about Beck & Masten Buick GMC North! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

September 17, 2024

It was amazing, from the moment I call them on the phone till the moment I arrived, they were friendly and professional at the same time. More

by Lolinne G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hinojosa, 5 Stars
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Lolinne, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 16, 2024

Excellent communication about the service being performed. Very timely response to any questions. Thank you More

by Hdanielhogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron hayes
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 12, 2024

Deal was fast and straightforward. I was done quickly. Word word word word word word. More

by brandon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javonte Wright
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hello Brandon, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2024

Service was fast and professional and pricing was pretty fair for all services provided today. More

by melisa_perez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2024

The customer service is always on top of their game. Friendly and courteous. The service is great and the wait time is Glickman. Love this place for 30 years now 😍 More

by jameskleinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Uriarte
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

September 11, 2024

Mike did a great job! Buying experience exceeded my expectations. I will definitely go back! More

by dallen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Dallen, thank you for taking the time to leave a review for us at Beck & Masten Buick GMC North. We're happy we could exceed your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2024

I only go for the service here but it is always a pleasure coming. It's always a new advisor but each and every one of them treat you amazing. More

by GABBYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Gabbyr, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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