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211 Reviews of Beck & Masten Buick GMC - Service Center
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June 10, 2024
Dealership was slow on keeping me abreast of the work being done also there was damage to my truck on the front end and they were slow at answering what happened never got details on what happened so I l being done also there was damage to my truck on the front end and they were slow at answering what happened never got details on what happened so I ledt More
by rbusch4451
Helpful June 08, 2024
This dealership gives poor customer service. I was without my car because no one opened The night drop box to get the keys to repair my car. I was told at closing the the keys were missed pl I was without my car because no one opened The night drop box to get the keys to repair my car. I was told at closing the the keys were missed place and my car was not there. My car was there from Friday evening about 7 o'clock and Saturday the Rep told me that no manager was there but i did speak to and told they would take care it. I did receive any communication from the advisor. I had to go to the airport after hours and rent a car. My car need a battery. I got my car back on that Tuesday. More
by Wandarallen
Employees Worked With
May 31, 2024
Itaty provided top notched service to me where my service expectations were met timely and with quality. I am pleased with the overall service received. expectations were met timely and with quality. I am pleased with the overall service received. More
by Higherdemand
Employees Worked With
Itaty
May 30, 2024
I asked the Service Writer to put in writing explaining the warranty he told be verbally. That's all it took for him to go from friendly to awful. He had no shame in disrespecting me in front of his cowork the warranty he told be verbally. That's all it took for him to go from friendly to awful. He had no shame in disrespecting me in front of his coworkers, which tell me that type of awful treatment to customers is frequent and allowed. More
by bbr1463
Employees Worked With
K. O.
May 30, 2024
I appreciated the way Justine kept me informed about my vehicle. I liked that he sent me a text with a video of what else needed to be done to my vehicle and then as soon as my vehicle was ready I received vehicle. I liked that he sent me a text with a video of what else needed to be done to my vehicle and then as soon as my vehicle was ready I received another text letting me know and what my total would be. I really liked that. More
by bobcatmom23
Employees Worked With
Justine U
May 28, 2024
This dealership was so helpful when we spent 100k on a truck…however since we have had issues with communication, getting parts ordered, getting service appts, getting any kind of updates. This recent vis truck…however since we have had issues with communication, getting parts ordered, getting service appts, getting any kind of updates. This recent visit they scheduled us, after we had to chase them for the parts and appt, they claim it takes two whole days to replace an arm rest. Then they said they would supply us a loaner, which was a small suv when ours is a 100k Yukon XL AT4. They didn’t want to supply us with a comparable loaner for what they had to keep for two days for a 10m job. We are leaving this dealership for their competition..I would suggest to do the same. More
by perry102933
May 26, 2024
Very friendly staff in the service department. They serviced my car and gave me a car wash! Excellent customer service and care for my car!! They serviced my car and gave me a car wash! Excellent customer service and care for my car!! More
by twall22
Employees Worked With
SyQuoia was amazing!!!
May 25, 2024
The Beck and Masten dealership used to be my go to place for servicing my car, but something has changed. I noticed it last year but just thought it was due to being busy. However, this year was worse and i for servicing my car, but something has changed. I noticed it last year but just thought it was due to being busy. However, this year was worse and it was not super busy. The Service Consultant; Jacob Uribe was excellent. He immediately helped me when I walked through the service center doors. He was courteous, knowledgeable and explained that there would be about 2 hours wait and offered a ride. I had waited last 2 hours so I said I was willing to wait. The wait was 4 hours and that is unreasonable. Jacob checked on me a couple of times, once for an estimate and second to say it would not be much longer. It was another hour, which I waited from my scheduled appointment time of 10am to 2pm. I do not blame Jacob, he did his job. I blame the Owner for failing to hire enough Mechanics to handle the demand. Three other customers were complaining about the wait and saying they would not be back. I have been coming here every year since 2018 and this is my first time disappointed enough to consider never returning. If it wasn't for Jacob Uribe and James Bialas showing excellent customer service skills, I would have given a rating of 1 star instead of 3 stars. Time is important and I do not appreciate my time being used waiting for a oil change, tire rotation and State Inspection taking 4 hours. DO BETTER, if you want my continued business. More
by ijchaney724
Employees Worked With
Jacob Uribe and James Bialas
