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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.1
863 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 863 reviews

September 30, 2024

Fantastic service, no changes please , friendly, very detailed, courteous,, and very definitive. Everyone so courteous. More

by dmtra299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Oct 05, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

I’m not sure how a dealership “luxury dealership “ can charge an absurd amount for a patch for a tire and just put a plug with no actual patch More

by Kayboy1205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Beck & Masten Buick GMC North responded

Kayboy1205, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

September 30, 2024

The staff was very friendly and pleasant. The sales person I dealt with was professional, courteous, and he answered all of my questions and never made me feel like I was being pressured. More

by G M Thomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javonte Wright
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Oct 05, 2024 -

Beck & Masten Buick GMC North responded

Hi Thomas, we're happy you found our staff so supportive during your experience here at Beck & Masten Buick GMC North. Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2024

Service department kept my truck for 26 days. 4 items, none of which were major repairs. Very poor communication. Only 3 of the four items were corrected. More

by anorman7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Beck & Masten Buick GMC North responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Joseph Pierce, General Manager josephpierce@Group1Auto.com

September 27, 2024

Chris Todd provided excellent customer service ! Took care of me start to finish ! Very Appreciated! More

by makaylajg13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Todd / Christopher Todd
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Oct 02, 2024 -

Beck & Masten Buick GMC North responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 27, 2024

Professional staff. Very friendly and spot on with their estimate. Was easy to connect with them for any questions or updates on my vehicle. More

by Sean G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stacy
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Oct 02, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

September 26, 2024

Service Department received Enclave on 8/14/2024 and service was completed on 9/25/2024 with minimum communication. Quality of service rendered was good but communication between vehicle arriving and wo More

by daniel.jefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Hayes
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

daniel.jefferson, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor communication you received while your vehicle was in service. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

September 25, 2024

Service Department was prompt, attentive and courteous. The staff eased the stress of servicing vehicle. More

by bruceatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 24, 2024

Service advisor never communicated or returned calls related to vehicle service update. They had the vehicle 6 days to simply re-program emissions software. More

by kp10man10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
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September 24, 2024

I’ve purchased over 30 vehicles from 7 different manufacturers in Canada and the US. My experience at Beck & Masten Buick GMC North was hands down my best experience ever. Highly recommmed. More

by Bamatide65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Cordova 5Stars
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Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Beck & Masten Buick GMC North

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