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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.1
863 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 863 reviews

October 17, 2024

Waited 2. 5 hrs for oul change. Tires were never checked nor inflated as I asked- and alerts still popping up to add air the moment I turned on the car. Also n More

by mwied71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Beck & Masten Buick GMC North responded

mwied71, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to contact me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

October 16, 2024

Recent repairs performed by the Beck and Masten service department took three weeks to complete. More

by drcamp1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty
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Oct 18, 2024 -

Beck & Masten Buick GMC North responded

drcamp1957, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joseph Pierce General Manager josephpierce@Group1Auto.com

October 16, 2024

This repair of my A/C took over a week to isolate the problem and a week and a half to fix. My vehicle was in the shop for 19 days, while my payments for my truck was over $560 while she sat at this esta More

by ernbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Beck & Masten Buick GMC North responded

ernbruce, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear we did not meet your expectations. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joseph Pierce General Manager josephpierce@Group1Auto.com

October 16, 2024

Lovish Krishan was awesome. He treated my wife and I with extra care. He went over and beyond helping us in choosing our Yukon. More

by Paliwodamike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lovish Krishan
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Oct 19, 2024 -

Beck & Masten Buick GMC North responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 16, 2024

There has obviously been some new personnel in the service department,best visit and service! Keep up the good work. More

by GILLENHW@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itaty
Report | Print
Oct 19, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2024

It's close to home , everything else is I would say normal compaired to the last that I dealt with. More

by barbaralovett
Workmanship
Recommend Dealer
Yes
Employees Worked With
Christopher Todd ?
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Oct 19, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2024

It was great to schedule a same day service for an oil change. When I got there no one greeted me so I just stood there. I found the advisor board and called out for my advisor but was told he had the d More

by phcan007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Beck & Masten Buick GMC North responded

Thank you for sharing your experience with us. I apologize for the lack of greeting and the delays you encountered during your visit for your oil change. Your feedback is invaluable, and I would appreciate the opportunity to address your concerns and improve our service. Please contact me so we can discuss this further. I look forward to hearing from you. Eric Clifton Service Director eclifton@Group1Auto.com

October 15, 2024

I think a 3 hour wait for oil & filter change that was scheduled is way too long. More

by broggerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Todd
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Oct 18, 2024 -

Beck & Masten Buick GMC North responded

broggerm, Thank you for your feedback. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Joseph Pierce General Manager josephpierce@Group1Auto.com

October 14, 2024

Accepted me with same day appointment, service was quite and they washed the car complementary.. More

by snhassan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 12, 2024

Steven Stacy was great working with in servicing my car. Went really smooth. Thank you. More

by Anayarealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Stacy
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Oct 13, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

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