Beck & Masten Buick GMC North

Just recently purchased a 2016 GMC Sierra Z71. Saw the ad online look like an excellent price for a low mileage truck. It took numerous calls to reach anyone. When I finally reached somebody whose Saw the ad online look like an excellent price for a low mileage truck. It took numerous calls to reach anyone. When I finally reached somebody whose voice mailbox was not full I asked to speak to a sales manager only to be transferred to a voice mail that was full. Eventually called their South store as having previously done business there. Which was an excellent store to deal with. Eventually heard back from the north store sales car manager. By this time it was late in the day I asked if I left the deposit could I see the vehicle tomorrow. They told me that's not possible. So I showed up later that day to their surprise. Ask to see the vehicle and apparently it was in the back of their lot. I don't believe they wanted to sell it at the price they listed or somebody else's facility wanted to keep the vehicle. But I insisted on seeing it test drove it and decided I wanted to purchase it. This was on a Wednesday evening. I asked if I could leave in the deposit and close the sale on Saturday. I was told we can't do that we have to sell it or close today or it would be available for anybody else. I said by now my bank is closed. They said I could use their Finance which was much higher than mine. I declined that offer. Luckily I had one of my business checks and told them that I would write them a check for the full amount right now. Again deer in the headlight look from the salesman. The only the stipulation was that they were going to need to put two new matching front tires on it as the back tires were new in the front tires were older. This was agreed upon being they had to to make it a certified car or truck. Only to find out it couldn't be done till the next day I said that was fine as I would not be able to pick it up till the following Saturday. They said they would deliver it. I was okay with that. The next day in the morning I spoke to the salesman Jarvis and asked if I paid the difference could they just put four all-terrain radios on the vehicle. He told me I was being difficult and that I would have to accept whatever tires they put on it or we could just not sell the vehicle. I unpolitely told him you forgot I already purchased the vehicle. It took them all day total of 6 hours to put the two tires on and have it ready for delivery. According to their service manager which took four phone calls to reach they were busy and short-handed because they had to drug test their guys that day. Long story short the vehicle was delivered the next day. With a mismatch set of front tires not matching the rear. The new tires did not even have valve stem caps. Nor were the floor mats in the vehicle. Again contacted Jarvis the salesman and was told what did you expect you bought it used vehicle. I'm sorry it had the paper mats in the floor I did not know that the floor mats were not in there. So to this day I'm waiting on a resolution. Which I don't believe will happen or it will take a lot more effort on my part. Bottom line long story short. I will never do business with this dealership again. If you want to purchase something from Beck & Masten go to the South store. But I don't believe I would want to do business with anybody in the north store ever again. Worst experience purchasing a vehicle at a dealership ever. And as a senior citizen I have bought many in my life. Bottom line they suck More

Terrible Terible Terible customer service both in person and phone, how do you sell vehicles with this level of customer engagement. Potential buying experience, unsatisfactory. and phone, how do you sell vehicles with this level of customer engagement. Potential buying experience, unsatisfactory. More

I purchased a 2020 BMW from Beck and Mastens on FM 1960 back in November of 2022. I traded in the vehicle that I currently had and accidentally forgot to get my $500 Prada sunshades out of the eyeglass ho back in November of 2022. I traded in the vehicle that I currently had and accidentally forgot to get my $500 Prada sunshades out of the eyeglass holder in the car. I called back a couple of days later to inform the used car sales manager that I had forgotten to get my rhinestone steering wheel cover and my Prada sunglasses out of the car. They returned my steering wheel cover but never recovered my sunglasses and the trade in stayed on the lot for months until they sold it to an auction. The funny thing is that the sunglasses were prescribed. Since the sunglasses were never recovered, and they told me that there was a place that they put sunglasses that they recovered from cars, I assume that one of their employees stole the sunglasses. I tried for months to get compensated for the sunglasses since one of the Beck and Masten's employees stole the glasses and finally in March of 2023 they said that thy would reimburse me $250 for the glasses. I never received the check and it is now June 2023. Now I am being told that the dealership has been purchased and there is nothing that they can do to reimburse me. If your employee's will steal from a customer they are surely stealing from you. If you read your review please respond to me and let me know how I can get reimbursed for my stolen sunglasses. I am giving this dealership one star because I can not give it no stars to submit this review. If you need my contact information please reach out to the used care sales manager as that is who I have been conversing with since this happened. More

How to lose $2500 in 5 days. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in abo We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one because we can't really trade the bad car they sold us to a new dealership... Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (Preown- Sales manager) never even try to talk to us in person to try and make things right. I had to call his office about 20 times to even talk to him. Update: 5/23/2023 So instead of trying to make things right.. They try to buy us off with a cheap window tint or some free car mat.. Asking me to remove this review. How can you scam someone for thousands of dollar and expect to make things right with a 200$ mats.... More