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Beck & Masten Buick GMC North

Houston, TX

4.2
1,078 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,078 reviews

September 09, 2024

I had the pleasure of working with Stephanie Ramos, she was professional throughout our visit. As well our finance director Edgar Padilla very respectful, courteous, and very professional. Unfortunately we More

by ygon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Flores
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

ygon, Thank you for taking the time to share your feedback about your recent car purchase experience. We're pleased to hear that you had positive interactions with Stephanie Ramos and Edgar Padilla. We apologize for the negative experience you had with Gerardo (Jerry) Delgado. We understand that his behavior was not in line with our commitment to providing exceptional customer service. We will be addressing this matter internally to ensure that such incidents do not happen again. We value your business and strive to create a positive and welcoming environment for all of our customers. We hope that you will give us another opportunity to provide you with a better experience in the future.   Joe Pierce General Manager josephpierce@Group1Auto.com

September 08, 2024

Everyone was very helpful specially the salesman they were not pushing from buying a car towards the finance More

by Lettycantu18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Ramírez
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 07, 2024

The Rep was very helpful and pleasant. . And the service tech also was very thourgh in his assessment of what was needed for visit today ... More

by gainesranse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni Felix
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for your positive comments about Beck & Masten Buick GMC North! Feel free to reach out to us if you need anything. Have a wonderful day.

September 06, 2024

Beck and Masten has great customer service, and willing to help.Darin is friendly, knowedgeable, courteous and is familiar with the vehicles on the lot. More

by Denise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pierce was absolutely wonderful with pricing and I am thankful for him
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Denise, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!

September 06, 2024

Beck and Masten dealership was a great experience. My salesman treated me with great respect and did everything to make my experience a joyful moment from time I talked to him on the phone and help me More

by roberttimothydavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

roberttimothydavis responded

The service department was best everyone I met treated me with me with a friendly smile and asked if I ever needed anything just call them.

September 05, 2024

2/3 scheduled oil changes have taken over two hours. When making the appointment I verified the filter and oil were in stock. I was sent home overnight with the wrong oil so I could come back the follow More

by Jlrm99
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ansley/Jade was great explaining problems
Sep 08, 2024 -

Beck & Masten Buick GMC North responded

Jlrm99, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will reach out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Deanna Fuirmaono Service Manager dfuimaono@Group1Auto.com

September 05, 2024

Thanks for the three choices Love my new Buick that pick and thank you Fabio & the sales team More

by LIZZEt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : FABIO AND THE GENERAL MGR
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Lizzet, we are so pleased you enjoyed your visit to Beck & Masten Buick GMC North! Thank you, and have a fantastic day!

September 04, 2024

Great experience. Everyone was great to deal with from sales to finance. I would definitely purchase again. More

by Jhartman2629
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 04, 2024

Nice and courteous people to work with Very helpful in every part of the transaction. More

by Adsempe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Adsempe, thank you for taking the time to leave a review for us at Beck & Masten Buick GMC North. We're happy we could meet your expectations! Thank you again for the great review!

September 03, 2024

Beck & Masten Buick GMC North has excellent customer service. Lee showed me option in the newest Buick models so that I could pick the best vehicle for me. I was not pressured to buy a vehicle that was More

by everitte.thompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Hobson
Sep 06, 2024 -

Beck & Masten Buick GMC North responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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