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Beck & Masten Buick GMC North

Houston, TX

4.2
922 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 922 reviews

December 23, 2024

This dealership constantly giving the run around. 4 hours for tire sensor replacement. They suck More

by rwoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Dec 27, 2024 -

Beck & Masten Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

December 22, 2024

I was greeted with friendliness Oscar took my vehicle issues and communicated with me. When I arrived to pick it up Chris greeted me while he got paperwork from Oscar. So far all is great with the repair More

by hart.betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar and Chris
Dec 24, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found Oscar and Chris to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 22, 2024

Waited for about 3 hours but that was to be expected since it's a Saturday. Cameron was very professional and even went above and beyond to get me my charger from my car. More

by sylviam0527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Dec 24, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found Cameron to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 22, 2024

This is by far the best dealership I’ve ever been to. Their selection of cars is incomparable to other dealerships and the people here are so wonderful. I will always recommend this place More

by Sofia Schmidt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Rincon
Dec 24, 2024 -

Beck & Masten Buick GMC North responded

Hi Sofia, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 20, 2024

Edgar, my sales professional was great. Very knowledgeable, helpful, and understanding. Definitely recommend him if you’re looking to buy a new vehicle. Dealership is top notch, this is my More

by garciags69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar
Dec 22, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Adrian is always a pleasure to deal with. Top notch customer service!! 10/10 recommend More

by Spurswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Carrascoso
Dec 22, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Disappointed I have to take my vehicle back due to failure to address issue I discussed with advisor. Was running errands after l leaving the dealership my display panel had service tire pressure moni More

by dhinojosa54jo@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Dec 23, 2024 -

Beck & Masten Buick GMC North responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 469-5222 at your earliest convenience to discuss how we can turn this experience into a positive one.

December 18, 2024

Had a great experience at Beck & Masten Buick GMC North. Mike Sheraf was excellent to work with. He really went out of his way to find us a vehicle that met what we were looking for and within the price ran More

by Melissa Paiva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sheraf and finance lady from Venezuela.
Dec 20, 2024 -

Beck & Masten Buick GMC North responded

Hi Melissa, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

December 18, 2024

Great customer service! They were fast and helped in every way possible to get my deal done More

by Hcynthia731
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Assigned new service advisor, Steven Stacy. I asked him to review my service history and advise what work should be considered. I knew an oil, filter, lube (OFL) and inspection were due. Vehic More

by bowmanellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Clifton and Steven Stacy
Dec 21, 2024 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!