Beck & Masten Buick GMC North

Rosie was very helpful and got my repair done in a timely manner and kept me advised of what was going on. manner and kept me advised of what was going on. More

Spoke to a salesmen John Ivenek for two days over text. Told him I was out of town and wanted pictures of some damage on the door before k made the hour and a half drive down to look at it. Did not revive Told him I was out of town and wanted pictures of some damage on the door before k made the hour and a half drive down to look at it. Did not revive pictures until two days later. Made the trip down to see the truck. Texted John that we were there. Told the receptionist and she called him over the intercom. Waited there for 20-30 min. John called while we walked the lot looking at other vehicles and he said he was on his way to meet us. 30min goes by and still no show so we go back to the office when another salesman calls him to the front only to tell us that the truck we came to see sold a few minutes before. He offered to show us another vehicle. I said sure when he walked inside to get the keys he decided to talk on the phone for a bit and go over paper work with other customers, so we left. Everyone else was very nice and helpful. Complete waste of my time and the lack of respect was frustrating. More

Today was the worst service since I 2012 when I started visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there would be a 2 hour wait. Decided to take advantage of the Lyft service and get some essentials from Walmart. When calling for a return to the service dept. my advisor never picked up her phone and I returned to find her chatting it up with other advisors. There was a recommendation received at 1:40pm for a new battery. This was the recommended repair last visit in August when I purchased a new battery, which should have been in the records. After 3 hours of waiting there is nothing I wanted more than to leave that place. More

Have had great service in the past but this visit was definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did have them in stock. And one of our lugs was mangled but because they also were not in stock, we were sent home a lug nut short. Super safe! Thanks guys! Both issues we were not made aware of until close out. Had we not prepaid for a service pack, I would definitely not come back. More

They have good customer service. They have what you are looking for and really sales person thank you They have what you are looking for and really sales person thank you More

Wesley was awesome! ! The price was high!! As long as they did a good job and everything is good,I am happy!! But only time will tell if they did a good job or not!overal ! The price was high!! As long as they did a good job and everything is good,I am happy!! But only time will tell if they did a good job or not!overall it was a great experience More

George the advisor was great. He explained everything in detail and was very helpful today. He explained everything in detail and was very helpful today. More

Stephen oyewale is supper nice, and helpful. I would recomend him to everyone, good customer service and polite I would recomend him to everyone, good customer service and polite More

The work was done efficiently and in timely manner. Everyone was very courteous and professional. Everyone was very courteous and professional. More

Outstanding customer service. Would buy from them again next time. Helped me save tons of money Would buy from them again next time. Helped me save tons of money More