Beck & Masten Buick GMC North

They were really helpful and no pressure. I will make this my go to dealership and advise others to use them. I will make this my go to dealership and advise others to use them. More

I purchased my truck here a few years ago and I have returned several times for auto service needs. They are prompt and have great communication with their customers. returned several times for auto service needs. They are prompt and have great communication with their customers. More

Dealership was fine, the service dept is what I’m not pleased with right now. I had a 7:15 appt for oil change and it wasn’t complete until almost 11:00 which is ridiculous pleased with right now. I had a 7:15 appt for oil change and it wasn’t complete until almost 11:00 which is ridiculous More

service dept staff were friendly and pleasant in spite of the irate customers who scheduled an appt and were told upon arrival that wait time would be 2-3 hours for a simple oil change. i called to schedule the irate customers who scheduled an appt and were told upon arrival that wait time would be 2-3 hours for a simple oil change. i called to schedule at 9 am for a 10:30 appt on October 2, 2024. at arrival 1.5 hours later my wait time is 2-3 hours? how is this even possible unless you only have a couple of technicians working??! and why do you continue to schedule appts if the wait time is so long?? for the past year my wait time for an oil change has gone from 45 minutes (for the past 5 years) to 2+ hours and today i found out why. Beck and Masten is no longer family owned and is now corporately owned!! they have ruined the great customer service reputation that preceeded them for sure. Beck and Masten service department is no longer a top notch service provider and when I asked to speak to the service manger he was “unavailable” while i could see him sitting at his desk. More

Very accommodating I came in with no appointment, and they still got me in and out reasonable quick. The service advisor Justin was courteous and communicated the process to me well. Overall good experie they still got me in and out reasonable quick. The service advisor Justin was courteous and communicated the process to me well. Overall good experience will for sure be back. More

Recently, I was in the market for a GMC truck and visited several dealerships in the area. I eventually made my way to Beck and Masten North, where Raul Barrera was incredibly helpful. He patiently answered several dealerships in the area. I eventually made my way to Beck and Masten North, where Raul Barrera was incredibly helpful. He patiently answered all my questions and took the time to ensure I made the right decision. We stayed in touch throughout the process, and together we were able to finalize a deal that suited my needs. In the end, that’s what really matters! Thank you, Raul, and the team at Beck and Masten! More

I’m not sure how a dealership “luxury dealership “ can charge an absurd amount for a patch for a tire and just put a plug with no actual patch charge an absurd amount for a patch for a tire and just put a plug with no actual patch More

The staff was very friendly and pleasant. The sales person I dealt with was professional, courteous, and he answered all of my questions and never made me feel like I was being pressured. The sales person I dealt with was professional, courteous, and he answered all of my questions and never made me feel like I was being pressured. More

My attendant Wesley as just that efficient, friendly, quick with a focus on my expectation and respect. quick with a focus on my expectation and respect. More

Fantastic service, no changes please , friendly, very detailed, courteous,, and very definitive. Everyone so courteous. detailed, courteous,, and very definitive. Everyone so courteous. More