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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.1
864 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 864 reviews

June 10, 2024

Dealership was slow on keeping me abreast of the work being done also there was damage to my truck on the front end and they were slow at answering what happened never got details on what happened so I l More

by rbusch4451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Georgia Aplon
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Jun 14, 2024 -

Beck & Masten Buick GMC North responded

rbusch4451, Thank you for letting me know about your service experience. Please be assured that we are investigating your concerns, and will be in touch with you to provide assistance. If you need any help in the meantime, please don't hesitate to contact me. Manny Escalon After Sales Director mescalon@group1auto.com Office:281-897-6605

June 08, 2024

This dealership gives poor customer service. I was without my car because no one opened The night drop box to get the keys to repair my car. I was told at closing the the keys were missed pl More

by Wandarallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgia Aplon
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Jun 17, 2024 -

Beck & Masten Buick GMC North responded

Thank you very much for sharing your feedback and for discussing this situation with us. I sincerely apologize that the previous dispatcher had locked up your keys for the night when you arrived to pick up your car. To make it up to you, we would like to cover the cost of your rental. I apologize on ce again for any inconvenience this may have caused you. Manny Escalon After Sales Director mescalon@group1auto.com 281-897-6605

June 05, 2024

The seller was honest and respectful, he help us to find the right vehicle, we're very happy with our purchase More

by vianeygaonaortiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javonte Right, Georgia Aplon, Georgia Aplon
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Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!

June 05, 2024

The service time was slower than expected and repairs were also more costly than the estimate provided. More

by modular.clawed.0e
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
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Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

June 05, 2024

Angel was great to work with. Management team remembered our names and made us feel comfortable. More

by P_n_i_d_f
Recommend Dealer
Yes
Employees Worked With
, Georgia Aplon, Georgia Aplon
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Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Angel and team here at Beck & Masten Buick GMC North! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

The salesman and sales manager were helpful, willingness to negotiate, had good communication skills, knowledgeable about product, fair and friendly. More

by Steven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ivanoic, Georgia Aplon, Georgia Aplon
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Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Hi Steven, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

June 04, 2024

Incredible service and great personnel . Mustafa Maani was very helpful as well as Mr Guerra More

by eloy.montantes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustafa Maani and Efren Guerra
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Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

June 04, 2024

Easy negotiation. Great sales person. Real pleasant experience second vehicle bought here and have had a great experience More

by Sav2276
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul , Georgia Aplon
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Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2024

Keander was nice but with an appointment 9 am not getting done till 1 pm is ridiculous this is every time for just a oil change More

by stubbycs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keander
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Jun 04, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for sharing your feedback regarding your recent appointment experience. I apologize for the extended wait time you encountered, especially for a routine oil change appointment scheduled for 9 am. Your case serves as an important learning opportunity for us to address and improve our scheduling efficiency. Could you please contact me so we can discuss this matter further? Manny Escalon After Sales Director mescalon@group1auto.com

June 01, 2024

Good to work with. The sales person was knowledgeable and help me out with a good deal. More

by geraldroxane11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Johnson
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Jun 02, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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