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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.1
855 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 855 reviews

November 12, 2024

I always experience great customer service everytime I go to Beck & Masten Buick GMC North! More

by Ahsatal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Nov 13, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 12, 2024

I showed up without an appointment to get an oil change and tire rotation and Oscar was very helpful and thorough. I was in and out in a little over an hour. More

by louiscaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 10, 2024

Service advisor Chris, excellent! Service was timely. A small section of my dash had a print on it that appeared to be oil. Wiped off easily, More

by Jackie_chafin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech Chris
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Nov 13, 2024 -

Beck & Masten Buick GMC North responded

Jackie_chafin, We are very pleased to hear Chris could provide you with an excellent service experience! Although we do apologize for the oil spot on your dash. We will share that with our service team to ensure that doesn't happen again. We appreciate your business and we look forward to the opportunity to assist you again in the future. Thank you again! Joe Pierce General Manager josephpierce@Group1Auto.com

November 10, 2024

Adrian Carrascoso was extremely helpful answering my questions, keeping me informed and recapping work on my car. More

by marianmcanally3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Carrascoso
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Nov 12, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! If you have any further questions, please give us a call. We're always happy to help!

November 09, 2024

Amazing Service so many things was wrong wth my vehicle and they got it all done More

by jameryous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian
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Nov 12, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 09, 2024

The Service Manager; Kara saved this dealership from getting a low rating. Ms. Kara has outstanding customer service skills! She was knowledgeable, kind (I felt welcomed and important)and professional. More

by IlaC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara, Chris, Wesley
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Nov 14, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sal es Manager andrewmartinez2@Group1Auto.com

November 08, 2024

Good experience thanks to BECKY & FRANK also finance manager ENRIQUE very efficient in & out not an All Day thing like most dealerships I have dealt with the past 50 years 👍 More

by Tommyboyce0623
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique
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Nov 11, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2024

Had to wait 4 1/2 hours just for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. More

by attitude7020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize for the longer than normal wait time. We know that your time is valuable and aim to complete your service in a reasonable amount of time. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

November 06, 2024

I had another very good experience with Beck and Masten North today. I had an attentive Service Adviser, and a waiting room with good WiFi with space to have video conference calls. I was in and out in les More

by Delwood99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Beck & Masten Buick GMC North team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2024

Poor communication and Service Tech and Manger would not return calls to customer to resolve issues. More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize for the poor communication. I would like an opportunity to fix this and to earn your business. Please contact me. I look forward to speaking with you. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

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