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Beck & Masten Buick GMC North

Houston, TX

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Employees
Reviews
Vehicles
4.1
863 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 863 reviews

July 28, 2024

This dealership is very organized and their staff are professionals and courteous. Way to go! More

by joealawode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name
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Jul 29, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 28, 2024

Great service at the Service Dept. Service Mgr Dee took good care of me and is seeking reimbursement from GMC for our rental car expense incurred prior to the warranty kicking in. More

by jphplh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee
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Jul 30, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 26, 2024

The service advisor was horrible. Communication was none existent from the time I dropped my truck off. Until I picked it up 5 days later. Her name is Karla Calixto, and she should be More

by 1cpipkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karla Calixto
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Aug 01, 2024 -

Beck & Masten Buick GMC North responded

1cpipkins, I appreciate you taking the time to inform me about your recent service experience with one of our service advisors. I deeply regret any inconvenience you may have encountered due to the lack of communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Manny Escalon After Sales Director mescalon@group1auto.com

July 25, 2024

I've gotten 3 vehicles from the Northside location over the past 8 years. Don't see myself going anywhere else. More

by antsan71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jul 27, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

July 25, 2024

Michele was outstanding she really knows her business I would buy another vehicle from her!!!! More

by Tar1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle shepherd
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Jul 27, 2024 -

Beck & Masten Buick GMC North responded

Hi, thanks for your praise and kind comments about Michele. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 24, 2024

The purchase took longer than expected. I had already wired money the day before for the entire cost of the vehicle and it still took two hours to complete the transaction. It seemed there More

by Harry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Glenn, Georgia Aplon, Georgia Aplon
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Aug 13, 2024 -

Beck & Masten Buick GMC North responded

I apologize that your experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at andrewmartinez2@group1auto.com Andrew Martinez General Sales Manager 281-808-8920

July 23, 2024

Justin and Wesley in the service department are very caring and try really hard to get you taken care of in a timely manner. More

by Laura Arce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Wesley, in service dept
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Jul 24, 2024 -

Beck & Masten Buick GMC North responded

Hi Laura, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 19, 2024

Professional friendly and very time conscious for their customers - distance ia little far but worth it! More

by hawkinsinez1253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 20, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 17, 2024

Sales and manager is nice , help me to get better deal, will com back again More

by Shilu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar, Georgia Aplon, Georgia Aplon
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Jul 17, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 17, 2024

Forgot to reset oil life button, did not check tire pressure when they rotated tires and had to be reminded to wash car after all services were completed. More

by Cchaplain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgia Aplon
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Jul 19, 2024 -

Beck & Masten Buick GMC North responded

Cchaplain1, Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered on your recent visit with us. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Joe Pierce, General Manager josephpierce@Group1Auto.com

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