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Beck & Masten Buick GMC North

Houston, TX

4.2
951 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 951 reviews

January 22, 2025

PJ was our salesperson and he did a wonderful job getting us into the vehicle we wanted. He and Robert Wolf went above the call of duty to make sure we were happy with our purchase. There were some hiccups a More

by reesie247
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wolf, PJ
January 20, 2025

They have a great service department with customer service and thorough vehicle maintenance. They were very busy and still a managed to do the job right. Mr. Avila really cares about your vehicle bein More

by rbatres24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Avila
Jan 21, 2025 -

Beck & Masten Buick GMC North responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 19, 2025

I had been shopping around for a particular SUV I've been eyeing for a while. They had the exact vehicle for a really good price. B&M prices are competitive. PJ was very helpful and made the car buying proce More

by Billie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
PJ
Jan 21, 2025 -

Beck & Masten Buick GMC North responded

Hi Billie, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 18, 2025

Very helpful personnel in service (Ashley). Nice Lyft functionality to get home. Will come back. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon. And Svc. Mgr.
Jan 18, 2025 -

Beck & Masten Buick GMC North responded

Hi John, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2025

The dealership took 9 days just to diagnose a problem that took them maybe an hour to complete the inspection, unacceptable. More

by oscarherrera1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

Beck & Masten Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joseph Pierce General Manager josephpierce@Group1Auto.com

January 15, 2025

Bad experience! !! Drive 3 hours to buy a truck from this dealership,only to get there and get told they sold it. This is after dealing with a salesperson over the ph More

by Jasonsimmons32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edgar
Jan 16, 2025 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Khara Wood kwood@Group1Auto.com

January 14, 2025

Great service and awesome customer service. Mr. George always takes care of me with a great positive attitude. More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George,
Jan 16, 2025 -

Beck & Masten Buick GMC North responded

Hi Francisco, thank you for your kind review; we are happy to pass along your comments to George here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

January 13, 2025

I just had my Yukon 100,000 mile check up and the service team under the direction of Sunni Felix did an outstanding job. Ms. Felix was very knowledgeable of my vehicles’ issues and was very professional in More

by Michael.kennedy77433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2025

Hector, the sales representative and Cesar, the financing manager are excepcional! Very professional. They help me to buy my 2025 GMC DENALI ULTIMATE 2500HD. I recommend this dealer 100% More

by Sergio Handal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar and Hector
Jan 15, 2025 -

Beck & Masten Buick GMC North responded

Hello Sergio, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 12, 2025

The dealership was very responsive. Michelle was great to work with, always responded quickly to my questions or concerns. About as seamless as a purchase you can have. More

by b.abramstank11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Shepard
Jan 14, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy Michelle could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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