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Beck & Masten Buick GMC North
Houston, TX
854 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 854 reviews
November 19, 2024
I’ve been a loyal Beck & Masten for five years. The last two experience with have been terrible. For starters, the last time I came in for an oil change it took 5 hours. I scheduled an early mo The last two experience with have been terrible. For starters, the last time I came in for an oil change it took 5 hours. I scheduled an early morning appointment to hopefully be in and out. The mechanic was being sloppy and damaged my truck trying to get my truck in the stall. I witness the mechanic damage my truck, while assessing the damage he acted as nothing happened and hurried off. Talked to the Service representative and was affirmed the situation would be taken care of. I had to routinely call to make sure the issue was resolved. Recently, I brought my truck in for a transmission issue. I was told that the diagnostician would be in at 1pm and I’d have an answer by the end of the day. However, when I called to check the status of my vehicle I was then told it would be two weeks. After a week & a half I finally get a call telling me I needed a new transmission. My truck ends up being at Beck & Masten for 2 months. During that time, I had to routinely call GMC customer service support, Beck & Masten service supervisors just to find out the details of my transmission issue due to the service representative I was assigned to never returned my numerous voicemails/phone calls. Not once was I offered a loaner or a rental. For me to only pay the deductible informs me that it was a factory issue or my vehicle was under warranty. To wrap it all up, as I go to pick up my vehicle, the delivery specialist left trash in my vehicle is still giving me issues. Terrible experience. More
by Ishmaeledwards11
Employees Worked With
Itati
November 19, 2024
Outstanding salesman, Edgar Ramirez. Other staff very cordial and helpful. The overall atmosphere at the dealership is very positive and customer friendly. Other staff very cordial and helpful. The overall atmosphere at the dealership is very positive and customer friendly. More
by David ddls
November 16, 2024
Wesley best advisor ever before great job and best service ever I have done before service ever I have done before More
by prezeslewy84
November 16, 2024
Excellent service and customer attentiveness, great communication and quick response, although the changed something and now I'm stuck on. The phone with onstage trying to reset my truck so I can make communication and quick response, although the changed something and now I'm stuck on. The phone with onstage trying to reset my truck so I can make phone calls again More
by Kvill
Employees Worked With
None
November 15, 2024
Louvish did an amazing job finding the car we wanted and helping us negotiate our price Rodney worked hard to get the most for our trade in as he could. Omar did awesome closing the deal. Great experience a helping us negotiate our price Rodney worked hard to get the most for our trade in as he could. Omar did awesome closing the deal. Great experience all around. More
by lori fuller
Employees Worked With
Omar, Louvish, Rodney
November 15, 2024
Jarvis was friendly and knowledgeable, dealership had a good selection of vehicles to choose from. Worked well with us to meet our price! good selection of vehicles to choose from. Worked well with us to meet our price! More
by turquoisedragonrider
November 14, 2024
Been using Beck & Maston since 2010 and they are still my go-to dealership for both new vehicles and service. go-to dealership for both new vehicles and service. More
by OkieLongShot
November 14, 2024
This dealership is a great neighborhood dealership caters to the area and other surrounding counties and cities near me. I've purchased three pickup trucks from this dealership my most recent purchase was aw to the area and other surrounding counties and cities near me. I've purchased three pickup trucks from this dealership my most recent purchase was awesome excellent customer service but then again it has always been excellent I have no reason to think this dealership is not tops when it comes to customer first satisfaction etc etc I recommend this dealership to all my friends and anyone that is looking for a GMC I send them that way. Ken Banks More
by ken Banks
November 13, 2024
Great Courteous Friendly company. Fast in finding what you want. Paper work simple and fast. Fast in finding what you want. Paper work simple and fast. More
by Rosie Red
