Bates Nissan

There were issues with our service appointment the parts department did not order our items as they advised. Nate went above an beyond to get this issue resolved by having someone go all the way to Waco to department did not order our items as they advised. Nate went above an beyond to get this issue resolved by having someone go all the way to Waco to get the parts so that my service could be completed that day. He even ensured that I was able to get home because the appointment was obviously longer than expected. More

Great place to buy a car. Great place for service. Great overall . No complaints at all. Great place for service. Great overall . No complaints at all. More

Great customer service , would recommend for future services. Kept informed of the whole process while waiting services. Kept informed of the whole process while waiting More

Great family place. Nate Murphree (Service Advisor) did an awesome job making sure my car issues were taken care. Send a video of what the technician was doing on my car Nate Murphree (Service Advisor) did an awesome job making sure my car issues were taken care. Send a video of what the technician was doing on my car. The Technician did a great job too. Don’t know his name. More

Everything was done albeit I need to reprogram a key. . Mine won’t start the Rogue. . Mine won’t start the Rogue. More

Each time I've come in for service, they treat me respectfully and the service is handled quickly. respectfully and the service is handled quickly. More

I called previously to make an appointment for a battery change and was told to just walk in which ended up being several hours wait. They videoed the inspection showing some parts that needing replacing. W change and was told to just walk in which ended up being several hours wait. They videoed the inspection showing some parts that needing replacing. When I asked how much, the advisor told me to that was a junior tech and to have a diagnostic done with a senior tech. So what is the point of the multi-point inspection? Then Bates only does diagnostics on weekdays which is very in convenient. They don’t offer a shuttle with the extended waits and their waiting area is fairly small for as many clients that they have at one time. Needless to say, I was not impressed with Bates services. More

Detailed service. Nice atmosphere. The service team was very knowledgeable and kind. Payment was easy as well. Nice atmosphere. The service team was very knowledgeable and kind. Payment was easy as well. More

Austin was so nice and polite. He also kept me informed and explained everything that was done with my vehicle. He also kept me informed and explained everything that was done with my vehicle. More

When I checked my car before getting it inspected, I noticed the driver's rear turn signal was out again, as it had been last year. I made an appointment for Monday at 7:30, but received an email confi noticed the driver's rear turn signal was out again, as it had been last year. I made an appointment for Monday at 7:30, but received an email confirmation for 11AM. I showed up at 7:30 anyway. As I had last year, I asked that the bulb not be replaced but the electrical connections checked. Just as last year, I was told the connections were fine and the bulb just was replaced. When I got home last night, I checked both the turn signal and the headlight that had been replaced. The headlight worked. The turn signal didn't. More