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Bates Nissan

Killeen, TX

4.6
1,351 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

November 14, 2023

Service has always be very good. The staff is always helpful and explain what needs to be done. My only problem was the 2 and a half wait for a simple oil change. I had a 1pm appoint More

by jhdjss396
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Nov 14, 2023 -

Bates Nissan responded

Thank you! Marshall and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

November 14, 2023

The service department associate was very informative and pleasant. He made sure everything was understood. More

by YESENIASANTOS2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Nov 15, 2023 -

Bates Nissan responded

Yesenia, Thank you so much for your excellent review! We are so glad that Austin had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

November 13, 2023

Good customer service and I was kept informed on the status of my car repair. More

by BEPEELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Nov 14, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

November 11, 2023

Good service, speedy turn around, comfortable waiting room, like camera review of service, coupon helps in saving cost, I'll be back. More

by robrien1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Nov 12, 2023 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 07, 2023

Service was great. Tyler got my vehicle checked in and the technician diagnosed the issue and replaced the part, all within a couple hours. More

by JOEARDKILLEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Nov 07, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

November 07, 2023

Excellent Job every time I go get a service on my car. Mr Marshall was very positive and did his best to get a great service and keep me satisfied. More

by Dryvesmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Nov 07, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Marshall and don't hesitate to let us know if we can be of further assistance.

November 06, 2023

Great Staff and service. Positive attitude and friendly environment. Very clean dealership and a great group of people are there More

by TONY67557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Nov 06, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Tony, and it's great to hear about your excellent experience here at Bates Nissan.

November 03, 2023

There were issues with our service appointment the parts department did not order our items as they advised. Nate went above an beyond to get this issue resolved by having someone go all the way to Waco to More

by RJTROBOUGH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Nov 03, 2023 -

Bates Nissan responded

It's great to hear that Nate was able to help you out and resolve any issues. Our goal is to make sure everyone who walks through the door leaves happy. We will make sure to pass this review along to Nate. Thank you for choosing Bates Nissan!

November 03, 2023

Great place to buy a car. Great place for service. Great overall . No complaints at all. More

by DSMITH250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Nov 03, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 02, 2023

Great customer service , would recommend for future services. Kept informed of the whole process while waiting More

by nelsonkevin01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Nov 02, 2023 -

Bates Nissan responded

Kevin, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

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