Bates Nissan

Recently purchased a CPO 2023 Nissan Rogue SL from them on November 20th. Sales and financing went smoothly, no hard sell for extended warranties or such, just offered the options and accepted my decline on November 20th. Sales and financing went smoothly, no hard sell for extended warranties or such, just offered the options and accepted my decline gracefully, which I appreciated. Admittedly I moved fast on this vehicle, since the price was good, so I didn't inspect it as carefully as I should have. Found a couple of issues with the vehicle after purchase. The first issue was that one of the floor panels in rear cargo areas was severely bent, but they replaced that for me with no issues. The problem comes with the second issue: the front passenger side exterior panel, between the turn signal and head lamp, was slightly separated from the frame. You can see from the attached photo where it is unclipped. From my previous experience with them in this process, I was expecting a prompt resolution, but this is the response I received: "Tommy, management stated that does not affect the CPO of the vehicle. We replaced the divider because we took from another vehicle. So, the vehicle is as is when sold. " Needless to say, this is not happy-making, and I'm disappointed. I feel like this is a relatively minor issue that they could have taken care of in the interest of customer satisfaction. It's not a dealbreaker, but has soured my buying experience from them. I won't say "stay away from them!" because that would be hyperbolic and most of my experience was good, but make sure to do your due diligence before buying, and carefully inspect the vehicle before signing anything. Don't be me. More

Very professional and efficient. He does not waste time and keeps you well informed. Everything is done correctly the first time He does not waste time and keeps you well informed. Everything is done correctly the first time More

Excellent and professional service. Clean and beautiful facility. Friendly and helpful staff. I recommend this facility. Clean and beautiful facility. Friendly and helpful staff. I recommend this facility. More

Great attention absolutely knowledge what to do the video checking your car car is the best checking your car car is the best More

The appointment went as scheduled and I was out of there on time from the oil change. on time from the oil change. More

Austin has waited on me before and has always been very polite and knowledgeable. Always look forward to seeing him. polite and knowledgeable. Always look forward to seeing him. More

Service department was very polite, professional, very helpful and work was completed in a timely manner. helpful and work was completed in a timely manner. More

Took care of some of my issues in a timely manner. Tyler was very knowledgeable. Tyler was very knowledgeable. More

everyone was very helpful in helping me find a new car. they knew exactly what i was looking for they knew exactly what i was looking for More