Bates Nissan

Bates Nissan responded

Becomingthepoullards, we're happy you found our staff to be so supportive during your experience here at Bates Nissan, Inc.. Reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Bates Nissan responded

Hi Tjenkerson, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Bates Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Bates Nissan responded

Stacy, we are truly sorry for the unsatisfactory interaction you experienced with one of our Sales Managers. Providing truly exceptional customer service is fundamental to our dealership's values, and it causes us great distress to learn that we did not live up to those standards in your case. After researching your transaction, we do see where the Maintenance Plan, which offers numerous advantages such as regular oil changes and tire rotations, was discussed and offered to you. However, documents also show that you opted not to include this plan in your initial purchase. Although we recognize that your total expense reached $29,000, we wish to reassure you that our pricing structures and promotions maintain consistency throughout our establishments regardless of whether customers finance their purchases or pay in full using cash. To make amends for the inconvenience you endured, we have enrolled you into our MyNissan loyalty program as part of our gesture of kindness. At present, we are running a promotion called 'Buy 3 Oil Changes & Get 4th Free!' This promotion is ongoing and guarantees that as long as you continue to bring your vehicle into Bates Nissan for oil change services that your fourth oil change will be offered completely complimentary. Again, we convey our most genuine regrets concerning what transpired and guarantee that we are taking appropriate measures to prevent comparable events from recurring. Best regards, Wilma Acosta, OLM

Bates Nissan responded

Watson3us, we're thrilled to hear that your recent appointment with us went smoothly, despite running slightly longer than anticipated. While we understand that your typical wait time is shorter, please rest assured that our technicians take their time to ensure every detail is addressed accurately, especially when dealing with complex repairs. Your satisfaction remains our primary goal, and we thank you for entrusting us with your car care needs. Should you require further assistance, please do not hesitate to reach out to us anytime. Thank you again for choosing us; we truly appreciate your loyalty.

Bates Nissan responded

KCasey3, thank you for your kind words! We pride ourselves on providing top-notch service and a welcoming environment, and we're thrilled that our efforts met and surpassed your expectations. Tyler and the rest of our team take great pride in greeting our guests cordially and ensuring that each guest receives a truly exceptional experience during each visit with us. We appreciate your business and look forward to seeing you again soon!

Bates Nissan responded

We are sorry to hear this happened. I am looking closer into this matter for you.

Bates Nissan responded

Thank you for taking the time to leave your genuine feedback. We're always looking for ways to improve and will use your comments to do so moving forward. We thank you for your long standing loyalty of 7 years. As a valued customer I have updated your MyNissan Rewards account. Currently where there is a promotion where you buy three oil changes and your fourth oil change will be free. I have added your most recent oil change to this program. As of now you have two oil changes towards your fourth oil change being free and I have added $21.99 in service rewards and $100 towards a new vehicle purchase.

Bates Nissan responded

Angnelson.an, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Bates Nissan responded

Hi Tyler_sutton, thank you so much for your positive comments about Bates Nissan, Inc.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!