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Bates Nissan

Killeen, TX

4.6
1,354 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

October 24, 2023

Every single person I encountered was courteous, the service was speedy and efficient. And they had donuts!! More

by Racquel.daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 24, 2023 -

Bates Nissan responded

Racquel, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 23, 2023

Didn’t explain what they did and took hour and half to do my service with a appointment. No one even offered to vaccumn my car. Not sure if the tire was rotated. Check out was told sign here and he walked of More

by KATSMITH1965
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Oct 26, 2023 -

Bates Nissan responded

Kat, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 23, 2023

Nissan always treats me like family and takes care of my car needs with exceptional service every time. More

by lauralye76549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Kevin Perez, Austin Miller, Marshall Egson
Report | Print
Oct 23, 2023 -

Bates Nissan responded

Laura, Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 23, 2023

The staff are professional and friendly. They are always do their work perfectly from first time. The job always done in timely manner. More

by MAKEENTECH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Clay O'Dell, Austin Miller, Marshall Egson
Report | Print
Oct 23, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 21, 2023

Austin was absolutely great. Service was quick and he was friendly and willing to help. Great experience, keep up the good work! More

by c.strong03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 22, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Austin here at Bates Nissan. We appreciate your business and hope to see you again soon!

October 19, 2023

We completed the entire purchase transaction online and via phone, and my new vehicle was delivered the next day. Everyone involved was very friendly, patient, and helpful; great communication. More

by kbskk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil and Patrick, Joshua "Josh" Snyder
Report | Print
Oct 19, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad Josh, Phil, and Patrick were able to help, and we hope to see you again!

October 19, 2023

Marshall and Austin (original service person) were absolutely great. Service was quick everyone friendly and willing to help. Great experience More

by sandy.james1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller, Marshall Egson
Report | Print
Oct 19, 2023 -

Bates Nissan responded

Sandy, Thank you! Marshall and Austin appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

October 19, 2023

The people working at Bates are great and helpful I have never been to a dealership that compares More

by RZENIECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Marshall Egson
Report | Print
Oct 19, 2023 -

Bates Nissan responded

We are very happy to hear Tyler and Marshall provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 18, 2023

To me your employees in the service department has lost their give a xxxx about customer service. I felt that they’re jobs was secured because their family own the dealership. More

by TEAZEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Oct 22, 2023 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 16, 2023

The sales rep was very accomodating and courteous. However I hope the dealership can provide more additional freebies when the car was bought in cash, like free trunk cover or any nissan merchandise l More

by JENNA.AVORQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divina Marie Mata, Austin Miller
Report | Print
Oct 17, 2023 -

Bates Nissan responded

Thank you Jenna for sharing your feedback regarding your recent experience with our dealership. We're pleased to hear that our sales representative provided you with accommodating and courteous service. We genuinely value your input, and we understand your suggestion for additional perks for cash purchases. We're always looking for ways to enhance our customers' satisfaction, and your suggestion is duly noted. We'll explore options for providing more valuable freebies with cash purchases in the future. Your feedback helps us improve and tailor our offerings to better meet our customers' needs and expectations. If you have any more thoughts or ideas to share, please don't hesitate to reach out. We appreciate your business and hope you enjoy your new car.

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