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Bates Nissan

Killeen, TX

4.6
1,354 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

January 12, 2023

Wonderfully helpful staff, kept me up to date at all times and was just generally extremely accommodating with my questions and needs. More

by SHIPMANKIRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jan 13, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jan 18, 2023 -

Bates Nissan responded

Hi Shipmankiri, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 10, 2023

I always receive great service from here and people are always nice. Look forward to future service. More

by BSPEREZ07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Jan 11, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

Jan 13, 2023 -

Bates Nissan responded

Bsperez07, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 10, 2023

Austin was a great help and very professional! He went above and beyond to help us! More

by Michellewebber325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jan 11, 2023 -

Bates Nissan responded

Thank you so much for your excellent review, Michelle! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

Jan 13, 2023 -

Bates Nissan responded

Michellewebber325, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 09, 2023

Everyone that I dealt with was very professional and helpful. The shuttle guy is very nice. More

by CJENKINS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Jan 10, 2023 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Jan 11, 2023 -

Bates Nissan responded

Hi Cjenkins7, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Jan 12, 2023 -

CJENKINS7 responded

Thank you

January 09, 2023

Nate murphree is always professional and courteous. My car was taken care of quickly and professionally. More

by morrisona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jan 10, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Nate had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

Jan 11, 2023 -

Bates Nissan responded

Morrisona, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 05, 2023

great service, was great to get a video of the vehicle inspection! Appointment was available the next day great to get quick service More

by Sassee
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Williams, Austin Miller, Marshall Egson
Report | Print
Jan 06, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

January 05, 2023

Bates Nissan always does a good job. I bought my car there and always bring it to them for service. More

by phdeamicis54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jan 06, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 03, 2023

Had a great safe fun experience. A well knowledgeable staff who knows how to treat a customer right. More

by k_dog338800
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Clayton "Clay" Beaird
Report | Print
Jan 04, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jan 05, 2023 -

Bates Nissan responded

Hi K_dog338800, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 30, 2022

True professional staff, always making sure the customer is being well taken care of, video of service is outstanding. More

by Ochoa_alfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 02, 2023 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

Jan 03, 2023 -

Bates Nissan responded

Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 29, 2022

End of shift for service advisor I was working with and seemed my truck was in limbo. Another advisor helped out and my battery threw a code. They thought they had a battery but 30 minutes later found out More

by rnmill01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller, Marshall Egson
Report | Print
Dec 29, 2022 -

Bates Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. IIf you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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