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Bates Nissan

Killeen, TX

4.6
1,351 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

January 18, 2023

Great service the video while the technician is performing the service is a plus. Friendly staff an awesome facilities. More

by JEFE2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 18, 2023 -

Bates Nissan responded

Thank you for your very kind review. Austin and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

January 17, 2023

Did not have the parts required for servicing my vehicle. Had to wait for parts from outside sources that should have been in stock. More

by Robert.s.yohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 18, 2023 -

Bates Nissan responded

Robert, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 19, 2023 -

Bates Nissan responded

Hi Robert.s.yohn, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 17, 2023

Bates Nissan in Killeen TX have some the best employees. Thanks, Mike the for the awesome services. Mike kept me informed from the time I turned my vehicle in until I picked it up. Thanks, Mike, for your pr More

by POPE992000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Jan 18, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team and don't hesitate to let us know if we can be of further assistance.

Jan 19, 2023 -

Bates Nissan responded

Pope992000, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 17, 2023

Knowledgeable and very courteous as a sales person. Outstanding service and manorism towards me. There was no High pressure More

by Carloseversley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash in Finance, Devin Williams Wilson
Report | Print
Jan 18, 2023 -

Bates Nissan responded

Carlos, Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad Devin, Andre, and our team were able to help, and we hope to see you again!

Jan 19, 2023 -

Bates Nissan responded

Hi Carloseversley, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 17, 2023

The service was on time , the employee very helpful , he kept me informed about my car More

by Nhouse42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 18, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marshall met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

Jan 19, 2023 -

Bates Nissan responded

Hi Nhouse42, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 16, 2023

Great service provided would definitely recommend to friends and family! Thank y’all for all the help! More

by Alvarezg1309
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 17, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Jan 18, 2023 -

Bates Nissan responded

Hi Alvarezg1309, thank you so much for your positive comments about Bates Nissan, Inc.! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

January 13, 2023

just to be on the safe side. Make sure you get what you paid for. I was charged for tire rotation. But the mechanic did not perform this service. As indicated on the video of th More

by Russellmarlow23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 15, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're sorry about the mix-up on your tire rotation. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

January 12, 2023

Wonderfully helpful staff, kept me up to date at all times and was just generally extremely accommodating with my questions and needs. More

by SHIPMANKIRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jan 13, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jan 18, 2023 -

Bates Nissan responded

Hi Shipmankiri, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 10, 2023

I always receive great service from here and people are always nice. Look forward to future service. More

by BSPEREZ07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Jan 11, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

Jan 13, 2023 -

Bates Nissan responded

Bsperez07, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 10, 2023

Austin was a great help and very professional! He went above and beyond to help us! More

by Michellewebber325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jan 11, 2023 -

Bates Nissan responded

Thank you so much for your excellent review, Michelle! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

Jan 13, 2023 -

Bates Nissan responded

Michellewebber325, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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