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Bates Nissan

Killeen, TX

4.6
1,354 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

January 25, 2023

I was satisfied with all of the service, I got there early, and they took care of all of my car need, in a timely fashion, I was pretty impressed with the service provided and the courtesy of all of the More

by Lapuya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 27, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

January 20, 2023

Marshall was super nice and helpful from the moment I walked through the door. Service was quick and complete. Exceeded expectations. More

by mcook95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 20, 2023 -

Bates Nissan responded

Thank you for your very kind review. Marshall and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

Jan 23, 2023 -

Bates Nissan responded

Mcook95, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 19, 2023

It was very quick and the service was very nice. I was informed of was going on More

by KINDERAIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 20, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marshall met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

January 18, 2023

Great service the video while the technician is performing the service is a plus. Friendly staff an awesome facilities. More

by JEFE2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 18, 2023 -

Bates Nissan responded

Thank you for your very kind review. Austin and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

January 17, 2023

Did not have the parts required for servicing my vehicle. Had to wait for parts from outside sources that should have been in stock. More

by Robert.s.yohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 18, 2023 -

Bates Nissan responded

Robert, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 19, 2023 -

Bates Nissan responded

Hi Robert.s.yohn, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 17, 2023

Bates Nissan in Killeen TX have some the best employees. Thanks, Mike the for the awesome services. Mike kept me informed from the time I turned my vehicle in until I picked it up. Thanks, Mike, for your pr More

by POPE992000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Jan 18, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team and don't hesitate to let us know if we can be of further assistance.

Jan 19, 2023 -

Bates Nissan responded

Pope992000, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 17, 2023

Knowledgeable and very courteous as a sales person. Outstanding service and manorism towards me. There was no High pressure More

by Carloseversley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash in Finance, Devin Williams Wilson
Report | Print
Jan 18, 2023 -

Bates Nissan responded

Carlos, Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad Devin, Andre, and our team were able to help, and we hope to see you again!

Jan 19, 2023 -

Bates Nissan responded

Hi Carloseversley, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 17, 2023

The service was on time , the employee very helpful , he kept me informed about my car More

by Nhouse42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 18, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marshall met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

Jan 19, 2023 -

Bates Nissan responded

Hi Nhouse42, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 16, 2023

Great service provided would definitely recommend to friends and family! Thank y’all for all the help! More

by Alvarezg1309
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 17, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Jan 18, 2023 -

Bates Nissan responded

Hi Alvarezg1309, thank you so much for your positive comments about Bates Nissan, Inc.! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

January 13, 2023

just to be on the safe side. Make sure you get what you paid for. I was charged for tire rotation. But the mechanic did not perform this service. As indicated on the video of th More

by Russellmarlow23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 15, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're sorry about the mix-up on your tire rotation. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

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