Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Bates Nissan

Killeen, TX

4.6
1,351 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

Directions

By Type

1,351 Reviews of Bates Nissan

December 21, 2022

Fantastic customer service that was welcoming and caring from the start. I also believe the mechanics did a Great Job with the oil change. I enjoyed the inspection video that let me know that my car was car More

by Sheilabland22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Dec 22, 2022 -

Bates Nissan responded

Thank you, Sheila! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

December 20, 2022

Best dealership in the area. Fast service! Great job! Super friendly! Great prices as well. More

by Kelly.s.williams88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Alexis "Rain" Barcinas, Marshall Egson
Report | Print
Dec 21, 2022 -

Bates Nissan responded

Kelly.s.williams88, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2022

Everyone was knowledgable, helpful, friendly and went over and above to make my experience and car purchase valuable. More

by dawn.snyder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell
Report | Print
Dec 20, 2022 -

Bates Nissan responded

Thanks, Dawn, for your feedback on your recent visit to Bates Nissan. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Dec 21, 2022 -

Bates Nissan responded

Hi Dawn.snyder, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 16, 2022

Excellent service experience. Top-notch service and parts department. Go there you won’t regret it. More

by Tmullins0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Dec 17, 2022 -

Bates Nissan responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback!

December 16, 2022

Very helpful. Always had my needs in mind and kept me updated for the most part. A follow up issue with my service came up and they helped me out wherever they cou More

by JayGar13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Dec 17, 2022 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

December 15, 2022

Service department did a great job. Austen discussed with me options and recommendations, and I chose what to do. He kept me informed. Bates sent a video showing the inspection to my ph More

by dradams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller
Report | Print
Dec 15, 2022 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

December 15, 2022

Very friendly, and they were quick! They gave me a projected time and met that expectation. More

by D.fana27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Dec 15, 2022 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 14, 2022

Tried to sell what appears to be a flood damaged vehicle with no heater and rust on the entire exhaust system and drive shaft and engine drive pulleys and even the top of the power steering resovoir. They a More

by Joelmarmor
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Robin, Ben Amos, Joshua "Josh" Snyder
Report | Print
Dec 18, 2022 -

Bates Nissan responded

We regret you believe you were somehow deceived. As we explained, the vehicle was in fact a demo for the owner. A demo is ANY vehicle that is driven by management and then sold, new or used. We gain nothing by revealing it was a demo as a result there is no incentive to lie to our customer. We drove a total of 12 hours to deliver a vehicle to you at no cost to you while still paying our driver. We stand behind our reputation so strongly that we went far beyond a normal delivery to ensure you were taken care of. If there was an issue with the heater we would have gladly fixed it for you, had you given us the opportunity. Nonetheless, we appreciate you taking the time to share your feedback. We will use this experience to ensure this does not happen again in the future. Have a wonderful day!

December 14, 2022

Bates Nissan always takes the best of care when we come in. They ensure we understand all that's going on with our vehicle. We appreciate the video showing details on the inspection of the vehicle. More

by sljp78@hotmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 14, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

Dec 15, 2022 -

Bates Nissan responded

Hi Sljp78@hotmail.com, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2022

Andre Nash still wirking hard! I am pretty sure he will take care of his customers. I am pretty confident of this because he was my Solider. SFC HOWARD More

by Lvhoward31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Report | Print
Dec 14, 2022 -

Bates Nissan responded

It's fantastic to hear that Andre provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bates Nissan!

Dec 15, 2022 -

Bates Nissan responded

Lvhoward31, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

1
...
30
31
32
...
136