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Bates Nissan

Killeen, TX

4.6
1,351 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

February 11, 2023

The people were very helpful and kind with me show how to use the car More

by Daisey Rivera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Devin Williams Wilson, Joshua "Josh" Snyder
Report | Print
Feb 13, 2023 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Daisey, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

Feb 13, 2023 -

Daisey Rivera responded

No thank you for all your help I appreciate everything they did for me

February 09, 2023

He did a great job checking my car and explain it the stuff needed to replace thoroughly I would recommend Nissan Bates to everyone I know. More

by Maylinerohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Feb 09, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, Marshall, and our team looks forward to having you as a valued customer for many years to come!

February 06, 2023

Good job! I would recommend this service center, and I will return again for my vehicle service routine. More

by Jhun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Feb 06, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Austin and our team, and we look forward to working with you again.

February 06, 2023

Great experience with both purchases. Would definitely recommend to anyone that is looking for a good deal More

by ksedmond91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Jeremiah Phillips
Report | Print
Feb 06, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. Andre and Jeremiah work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 06, 2023

The customer service and service department are great. I enjoyed the video of the service being performed on my vehicle. This new feature is really great. I have been a loyal customer to Bates Nissan fo More

by JOHNNYMTAYLOR14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Kevin Perez
Report | Print
Feb 06, 2023 -

Bates Nissan responded

Johnny, Thank you so much for your excellent review! We are so glad that Kevin and Tyler had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

February 03, 2023

I would recommend this service center, however, when I entered the building and observed several people on their phones with no greeting it was not a welcoming experience. Finally, Marshall, one of the em More

by khart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Williams Wilson, Austin Miller, Marshall Egson
Report | Print
Feb 05, 2023 -

Bates Nissan responded

Hi Khart, we can assure you that we do not find this type of behavior acceptable, and we will be addressing the situation you have described. I assure you this is not our standard practice and regret to hear that you experienced this. We appreciate you bringing this experience to our attention. If you are willing, please contact me at (254) 699-7181 and ask for Paige so I can work towards a resolution. I look forward to hearing from you.

February 03, 2023

Excellent Service, direct and updated on recommendations through completion. Marshall called and informed me when the vehicle would be ready More

by RICKY.DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Feb 05, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

February 02, 2023

Bate’s Nissan always treats me like family and understands my needs when it comes to my vehicle, they have earned a loyal customer! More

by JULIO.NMN.GONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Feb 02, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Julio, and don't hesitate to let us know if we can be of further assistance.

January 31, 2023

Clean, comfortable shopping, not pushy when purchasing, heard me when I explained what I was looking for. Overall a fun and exciting experience for my husband and I! Plus snacks were provided for my pregna More

by csnow1222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin, and shortest guy I don't remember his name., Andre Nash, Jeremiah Phillips
Report | Print
Feb 01, 2023 -

Bates Nissan responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

January 30, 2023

The people are always so sweet and have the best recommendations. Love Mr.Barbour super chill and down to earth More

by darieam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barbour , Tyler Linderman, Marshall Egson
Report | Print
Jan 31, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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