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Bates Nissan

Killeen, TX

4.6
1,354 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

February 28, 2023

Besides being a Christian dealership, Bates always provides the best deal whether you're a loyal client(since 2016) or a first-time buyer. More

by jaime_navarro30
Recommend Dealer
Yes
Employees Worked With
Mike Veal, Kevin Perez
Report | Print
Mar 01, 2023 -

Bates Nissan responded

Thank you so much for your kind words, Jaime, and for taking the time to leave us this wonderful feedback!

February 27, 2023

Most friendly and professional staff,super fast service,well stack waiting area service area well organized and clean,definitely I recommend this dealer for business 👌 More

by Rauldiaz0312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Feb 27, 2023 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

February 24, 2023

Outstanding Service with video it was neat. An it doesn't take to do there call. More

by rzag880013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Feb 26, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Feb 26, 2023 -

rzag880013 responded

Outstanding service!!

February 23, 2023

Work was completed however the old parts were left in the engine compartment. Work was done however attention to detail are needed. More

by HECTOR_FLORES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Feb 24, 2023 -

Bates Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 23, 2023

Very friendly. The process went smoothly. No hiccups. Financing was done through Nissan and that went well. More

by ivpiter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans
Report | Print
Feb 24, 2023 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

February 23, 2023

Service was well within the expected time frame, and special care was taking for accommodations: transport to and from home when the service was estimated to take what may have been considered a "long t More

by JOSEPHBETHUNE1101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Feb 24, 2023 -

Bates Nissan responded

Joseph, thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 18, 2023

Loves the video they sent me. And customer service was amazing! Thank you! Will definitely return! More

by Olivass329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Feb 19, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nate and our team, and we look forward to working with you again.

February 18, 2023

The service was great. I love the video and all the details. Thank for your attention More

by Migueluger929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Feb 19, 2023 -

Bates Nissan responded

Miguel, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

February 16, 2023

I love the service that I receive at Bates Nissan! Clay O’Dell has definitely went above and beyond in making my decision to drive another Nissan extremely easy for me! More

by MKING1995
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Clay O'Dell, Kevin Perez, Austin Miller
Report | Print
Feb 17, 2023 -

Bates Nissan responded

It's fantastic to hear that Clay and the team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bates Nissan!

Feb 18, 2023 -

Bates Nissan responded

Hi Mking1995, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 15, 2023

I am really impressed with the service as I am new to Killeen (from Austin) use to a larger NISSAN dealership. I like to extra services provided and the staff are polite and professional. I like being More

by VEELEAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Feb 15, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marshall, Tyler, and our team were able to meet your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

Feb 16, 2023 -

VEELEAH responded

Thank you for great Customer Service assistance.

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