Bates Nissan

Very thorough with explanation and the state of my vehicle. Very happy with the entire service experience vehicle. Very happy with the entire service experience More

Was a long wait but very nice people and facility was great customer service thanks great customer service thanks More

I’m real happy with a Bates Nissan they always treat me in a well, respected manner and get the job done in a timely way in a well, respected manner and get the job done in a timely way More

I do not write reviews at all but this is one that needs to be addressed. My wife took her car to get it service thins past May 6, 2023 (Saturday), when she got back I noticed that the Lock Wheels lug were to be addressed. My wife took her car to get it service thins past May 6, 2023 (Saturday), when she got back I noticed that the Lock Wheels lug were missing, so we went to Bates Nissan Killeen, TX to ask for them and for our luck the service department was already closed. I spoke to someone that was on the floor and I spoke to him about why I was there. He tend went to the service department print out the receipt and wrote my information and drop the paperwork at the what I believe was the Service Department Manager's desk. Today May 11, 2023 received a call at 12:02 he asked me that he is calling in regards of the note. I explained to him what was happening. He then told me that he looked at the videos and it shows that they did not removed the tires on the vehicle and I was like hold on, How did you guys performed tires rotation? he was like no we did not do that tires rotation and I was, so why in the xxxx my wife is been charge for Oil Change, State Inspection and Tires rotation? he did not know what to say then he was like we can issue a refund. They charge for labor that are not done. More

Haven't had a bad experience here since we traded in our vehicle in October 2022. It's always clear that they value their customers! And they are truly friendly people. vehicle in October 2022. It's always clear that they value their customers! And they are truly friendly people. More

Jason helped us and was great! Answered all of our questions and was absolutely amazing! Answered all of our questions and was absolutely amazing! More

It’s my fourth car with bates Nissan, they always very nice and get me exactly what I want for a good price nice and get me exactly what I want for a good price More

The service exceeded my expectations. Everything was done very promptly with out confusion. Bates is a good representation in our community. The loaner was exceptional Everything was done very promptly with out confusion. Bates is a good representation in our community. The loaner was exceptional More

Tyler is my go to guy every time I bring my car in and over the last 3 years I've seen a vast improvement in his customer care. My only gripe with the Service center is how small the customer interaction over the last 3 years I've seen a vast improvement in his customer care. My only gripe with the Service center is how small the customer interaction area is. If you get stuck waiting on a response its a steady dance with strangers coming in and out. Outside of that the Service manager and team have done a great job More

Very easy and Honest to do business with. No beating around the bush. No extra selling factors. To the point and ready to make a sale. No beating around the bush. No extra selling factors. To the point and ready to make a sale. More