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Bates Nissan

Killeen, TX

4.6
1,354 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

June 13, 2023

N/A i didnt purchase any vehicle. I went to get my vehicle serviced and fixed More

by Noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jun 17, 2023 -

Bates Nissan responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Noel, feel free to contact us at your convenience.

June 13, 2023

Austin keeps me informed on the status of my repairs. His customer service is impeccable and he went above and beyond to find my tire warranty. Appreciate his customer care and support More

by Viv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jun 14, 2023 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

June 12, 2023

I have always had great service here but this was not the best service today. Hopefully next time will be better More

by MSMSTEPHENS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jun 13, 2023 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jun 13, 2023 -

MSMSTEPHENS3 responded

msmstephens3 @gmail.com

June 10, 2023

Since my ac got fixed I haven’t been able to reach someone to assist with why it’s not fixed . More

by GABBII.N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Report | Print
Jun 14, 2023 -

Bates Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 09, 2023

Not very helpful. ..only wanted $150 for each of the number of isdues just to look at each if the 5 then quoted me an estimate of $772 dollars for the engine warming li More

by JRJR87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jun 14, 2023 -

Bates Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 08, 2023

Excellent service throughout, exceeded my expectations. Friendly and professional delivering experienced and knowledgeable service. Thank you. More

by KEVINCARIB3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Mark Williams
Report | Print
Jun 09, 2023 -

Bates Nissan responded

Thank you for your very kind review. Mark, Andre, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

June 07, 2023

I really enjoyed my experience with the dealership Caryson was wonderful sales person. She was very helpful and very knowledgeable, and very impatient with my indecisiveness. More

by browngirl74lh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caryson, Andre Nash, Clay O'Dell
Report | Print
Jun 07, 2023 -

Bates Nissan responded

Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 06, 2023

It is always a pleasure to work with Bates, this 2023 Rogue is the 5th new car purchase along with 2 used cars. Excellent sales and service team. More

by BJMOORE7984
Recommend Dealer
Yes
Employees Worked With
Brandon (Red) Kerschner
Report | Print
Jun 07, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

June 01, 2023

Loved the video diagnostic exam. Makes it feel more trustworthy for service. Thank you for taking care of me More

by Kayhofer56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jun 02, 2023 -

Bates Nissan responded

Kay, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 01, 2023

Austin Miller was a great service tech. I had a 4 wheel alignment on Frontier Truck and Austin was friendly and hard working. More

by JHOSHEA1955
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jun 02, 2023 -

Bates Nissan responded

We are very happy to hear Austin provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

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