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Bates Nissan

Killeen, TX

4.6
1,351 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

July 10, 2023

Austin checked me in and out. Dante did the work and videoed the detailed inspection. These guys are good. Quick, efficient, and complete. I appreciate their professionalism. Nice More

by MCHLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante, Austin Miller, Joshua "Josh" Snyder
Report | Print
Jul 10, 2023 -

Bates Nissan responded

Thank you for this fantastic five-star review. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to sharing your compliments with Austin and our crew. Thank you for choosing Bates Nissan!

July 07, 2023

Marshall is professional and courteous and thank you for your help. very good experience looking foward to my next visit More

by whinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jul 10, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Marshall had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

July 05, 2023

They do a good job when I take my vehicle in there. I recommend them. More

by littlenurse73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jul 06, 2023 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 05, 2023

It was a pleasure to do business with Mr. Nash very courteous and friendly overall my experience with the Finance department as well as the sales department was very good. I would recommend a More

by angelaf77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Report | Print
Jul 06, 2023 -

Bates Nissan responded

Angela, Thank you for your very kind review. Andre and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

July 05, 2023

Tyler worked with us to reduce the cost of necessary repairs. We are forever grateful. Thanks so much! More

by lori33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jul 06, 2023 -

Bates Nissan responded

Lori, Thank you for your business and this review. We're happy to hear Tyler and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 05, 2023

The seat frame failed. It was clearly not excluded from the Nissan Gold Warranty I purchased when I purchased rogue new. Nissan refusal to warranty this part is clearly a v More

by GRIFFINJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jul 06, 2023 -

Bates Nissan responded

Jack, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 04, 2023

Austin was very helpful. .. staff are always friendly..thank you!! Love the video feedback!! Excellent service! More

by Ginac441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis!, Austin Miller
Report | Print
Jul 04, 2023 -

Bates Nissan responded

It has been a pleasure serving you, Gina. Quality customer service is always our number one priority, and we're happy to hear that Austin met your expectations. Thank you again for choosing Bates Nissan; we look forward to having you as one of our valued customers for many more years to come, Gina.

Jul 04, 2023 -

Ginac441 responded

Your welcome... and thank you!!

July 01, 2023

Nate did a great job listening to my questions and answered my questions.The AC is working very well Considering the heat. More

by Sherylrogers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jul 04, 2023 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Nate delivered such a great experience!

June 28, 2023

Every time I’ve come in the staff has been super helpful and made legit recommendations for my car. More

by OTTER32578
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jun 29, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

June 27, 2023

Waited an hour and a half for an oil change and was told Austin was on lunch so they had to take it to a different part of nissan. Unsure why I was scheduled with someone taking lunch having to wait extra f More

by cheyannec10030102
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Austin Miller
Report | Print
Jul 01, 2023 -

Bates Nissan responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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