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Bates Nissan

Killeen, TX

4.6
1,354 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

July 26, 2023

I have used this center several times and plan of scheduling all my future services here. More

by Bridgegapmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jul 27, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 25, 2023

As always Bates Nissan never fails to surpass my expectations! Marshall is great and goes into detail about everything! From the time I drove in to the time I left Marshall was my key tech. More

by sherouseb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller, Marshall Egson
Report | Print
Jul 26, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 24, 2023

After my initial service, I still had an issue. Made appointment, and Marshall ensured that the work was done absolutely correctly. I appreciate that! More

by GIL.ECKRICH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jul 24, 2023 -

Bates Nissan responded

Gil, Thank you for taking the time to share your feedback with us. Marshall and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 22, 2023

Oil change takes about 1. 5 hours. I wish it would take a shorter time, however, I understand fluids and tire rotation need to be changed as well. After all, I rather be safe. More

by K_KINGSBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Kevin Adams, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson, Paige Gordon
Report | Print
Jul 24, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Marshall here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

July 21, 2023

Excelente trabajo muy contenta Con el personal del diller todos muy profesionales Y respetuosos Gracias More

by Libileyva3941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jul 24, 2023 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 21, 2023

Austin Miller was very professional and explained everything in detail. I love Bates Nissan video of the car inspection performed. More

by aperez6920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jul 24, 2023 -

Bates Nissan responded

We are very happy to hear that Austin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 21, 2023

Excellent Service. Very happy with my new Nissan. Thank you Nissan for everything. Excellent customer service. More

by Desiree Acevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms.Rain and Kevin Perez
Report | Print
Jul 24, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business, Desiree, and hope to see you again soon!

July 19, 2023

Was in service, not want to give me the invoice before I pay. Cashier need customer service, plus a lot more the I we like to talk with the Maneger. Worst Nissan the ever I been too. Live in Killeen Texas More

by Ricardo.barreto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Report | Print
Jul 23, 2023 -

Bates Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 18, 2023

Courtesy and professional service throughout the maintenance of my vehicle. I especially enjoyed watching the inspection of my vehicle on video. More

by MAXIMA200756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jul 19, 2023 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 18, 2023

Service Advisor Austin Miller is sensational, and Bates Nissan is number 1. All of the Service Advisors and Receptionists are outstanding. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jul 18, 2023 -

Mark responded

The Service Advisor Tyler Linderman is a born leader and global business professional. The Receptionist Rebecca, is an angelic person, and an altruistic professional. The Service Advisor Murphree, is an excellent professional. The Service Advisor Egson, is a humble professional, and dedicated Associate. Mike Rask is an outstanding professional. Tyler Linderman is simply a magnificent and sensational professional. Austin Miller demonstrates superb interpersonal communication skills, and he is a marvelous associate.

Aug 01, 2023 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear Austin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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