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Bates Nissan

Killeen, TX

4.6
1,351 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

September 02, 2023

They did a good job at keeping me informed. The texted video footage is an amazing feature. More

by ebfmbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Sep 05, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

August 31, 2023

Professional and prompt service. Information that is relayed thru a link is very helpful. I’m always satisfied with the service. More

by Chatchot_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Aug 31, 2023 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 29, 2023

The young lady Ms. Carsyn Web was very helpful. I selected online about a car and she immediately called me to make an appointment. She understood what I wanted and did More

by ebonymwright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carsyn Webb, Andre Nash
Report | Print
Aug 30, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 28, 2023

Courteous, fast, pleasant atmosphere, Concerned, let you know exactly what you need, videos of service More

by Rmclaurin61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Aug 29, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 25, 2023

Never had a problem here. But this very minor, just not notifying me about the situation with my car. But it was a very busy day. That is all. I will keep going there regardl More

by Cecebarronbazan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Aug 26, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 23, 2023

the personnel is very courteous and very professional. the work was done quickly and the kept me updated about the status of the work. great crew! More

by dominicanjcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Aug 24, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 21, 2023

Very excellent service thank you so much will recommen it for everyone, so happy about everything More

by JOSETONITO93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Aug 21, 2023 -

Bates Nissan responded

Jose, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 18, 2023

Had a state safety or a state inspections completed within 30 minutes of my arrival that afternoon. More

by Chucksquaredance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Aug 21, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 18, 2023

The work was sooner than promised. Everyone was very professional. I advised them that the car was very clean, and they returned it without a smudge. More

by rdth56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Aug 21, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2023

My appt was at 11. 00 I sat there until after 1.00pm just got an oil change not good More

by PHARMNAR53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilma Acosta, Andre Nash, Kevin Adams, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Joshua "Josh" Snyder, Marshall Egson, Paige Gordon
Report | Print
Aug 20, 2023 -

Bates Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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