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Bates Nissan

Killeen, TX

4.6
1,354 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

September 18, 2023

The service was excellent and professional. I have a service plan which puts the icing on the cake. I have purchased three vehicles, which will tell you about their service. More

by EMBRADLEY12
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Sep 19, 2023 -

Bates Nissan responded

It's great to hear that you love our service!. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

September 14, 2023

Service was really good, would definitely going there. My inspection was done reely quick. Great job. More

by Lantz231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Sep 15, 2023 -

Bates Nissan responded

Hi Lantz231, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

September 11, 2023

They got me an appointment quickly, for the time I needed. The service started and was completed as promised. The work was done under warranty, as promised. Their shuttle van took me home and picked m More

by wgb3971
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Sep 11, 2023 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 11, 2023

The dealership provided excellent service and was attentive to my daughter and I’s goals. More

by ashley.hamil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Clay O'Dell
Sep 12, 2023 -

Bates Nissan responded

Thank you so much for your excellent review, Ashley! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

September 11, 2023

I went in for an oil change The video inspection was amazing. I was not pressured into buying anything that was not needed. Customer service was amazing as well. More

by stevendvl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Sep 12, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 09, 2023

You always get amazing service with great prices. I will always keep coming back to Bates Nissan More

by LORENZO.TAYLOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Sep 11, 2023 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

September 09, 2023

Most pleasant car purchase I have experienced. Red is a great guy. Everyone was very attentive to my physical needs as I had just spent 5 months is hospital. The sale was seamless. Talked to Red o More

by COWCOUNTRY1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon (RED) Kerschner Sales, Andre Nash
Sep 11, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brandon (RED) and our team, and we look forward to working with you again.

September 08, 2023

Austin was great. No issues with his customer service. But the lady that takes payment. Poor. She never looked at me once when I was at her counter. And snapped a More

by angelasaenz05.ah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Miller
Sep 11, 2023 -

Bates Nissan responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 08, 2023

I’m impressed with the inspection video from the technician in real-time. Questions answered. Hats off to the creator. More

by mobilelovechild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Austin Miller, Marshall Egson
Sep 08, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 07, 2023

Perfect job! I refer this dealership for all areas of service. Definitely over Round Rock counterpart. More

by tlsmith060758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Sep 08, 2023 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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