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Bates Nissan

Killeen, TX

4.6
1,351 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

August 16, 2023

No bull, expedient service even with 3-digit temperatures, and no hidden fees. Total time I spent in the office was about an hour - plus or minus 5 minutes More

by timothy_molina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Williams
Aug 17, 2023 -

Bates Nissan responded

Timothy, thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 16, 2023

For a smaller NISSAN Company, BATES rates very high with me for service and professionalism. THANK YOU Bates for treating like I'm special. More

by VEELEAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not all empoyees, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Aug 17, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

Aug 17, 2023 -

VEELEAH responded

So far I am very pleased with the service, have no complaints.

August 14, 2023

I had an amazing experience buying my first ever new car . Rain was very helpful and knowledgeable. She made it such an easy process! More

by Sydney.leimer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis "Rain" Barcinas
Aug 14, 2023 -

Bates Nissan responded

It's great to hear that Rain was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

August 12, 2023

Great experience and great customer service timely, always contacted, professionals at all time and helpful thank you More

by CHRIS.FAJARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Aug 14, 2023 -

Bates Nissan responded

Thank you, Chris, for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 08, 2023

They were ready exactly on time for my car. There was no muss, no fuss. They asked for questions, took my keys and were finished right on time. They used exactly the right amount of oil and it More

by wgb3971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller
Aug 10, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 08, 2023

Although the dealership replied, to a message sent them the night before, it ended up not being until a few minutes before I got to the dealership. However, the sales rep took care of me and got every comp More

by GYDZTodd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Alexis "Rain" Barcinas
Aug 10, 2023 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 07, 2023

The dealership was polite, prompt, and expressed good communication before, during, and after all the services More

by David.danmierjr95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Aug 10, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business, David, and hope to see you again soon!

August 04, 2023

Your Staff has always provided the best of service in keeping my two vehicles safe; translation, keeping my family safe as well. More

by Davejan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Aug 05, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 04, 2023

This place is rip off my wife bought 2021 from these very bad pepole and it broke down on highway in 100 degree temp with our small kids 2 wks after purchase. 30 thousand dollar lemon and mark willams was ve More

by rickhyde873
Recommend Dealer
No
Employees Worked With
Mark Williams
Aug 08, 2023 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 03, 2023

I always feel like the most valued customer they have, the staff is always so friendly and eager to help. I really appreciate appreciate my service writer Tyler. He seems to go out of his way to make my e More

by Johnnyangel65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Aug 04, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Tyler here at Bates Nissan. We appreciate your business and hope to see you again soon!

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