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Bates Nissan

Killeen, TX

4.6
1,354 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

August 18, 2023

Had a state safety or a state inspections completed within 30 minutes of my arrival that afternoon. More

by Chucksquaredance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Aug 21, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 18, 2023

The work was sooner than promised. Everyone was very professional. I advised them that the car was very clean, and they returned it without a smudge. More

by rdth56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Aug 21, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2023

My appt was at 11. 00 I sat there until after 1.00pm just got an oil change not good More

by PHARMNAR53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilma Acosta, Andre Nash, Kevin Adams, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Joshua "Josh" Snyder, Marshall Egson, Paige Gordon
Aug 20, 2023 -

Bates Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 16, 2023

No bull, expedient service even with 3-digit temperatures, and no hidden fees. Total time I spent in the office was about an hour - plus or minus 5 minutes More

by timothy_molina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Williams
Aug 17, 2023 -

Bates Nissan responded

Timothy, thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 16, 2023

For a smaller NISSAN Company, BATES rates very high with me for service and professionalism. THANK YOU Bates for treating like I'm special. More

by VEELEAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not all empoyees, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Aug 17, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

Aug 17, 2023 -

VEELEAH responded

So far I am very pleased with the service, have no complaints.

August 14, 2023

I had an amazing experience buying my first ever new car . Rain was very helpful and knowledgeable. She made it such an easy process! More

by Sydney.leimer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis "Rain" Barcinas
Aug 14, 2023 -

Bates Nissan responded

It's great to hear that Rain was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

August 12, 2023

Great experience and great customer service timely, always contacted, professionals at all time and helpful thank you More

by CHRIS.FAJARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Aug 14, 2023 -

Bates Nissan responded

Thank you, Chris, for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 08, 2023

They were ready exactly on time for my car. There was no muss, no fuss. They asked for questions, took my keys and were finished right on time. They used exactly the right amount of oil and it More

by wgb3971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller
Aug 10, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 08, 2023

Although the dealership replied, to a message sent them the night before, it ended up not being until a few minutes before I got to the dealership. However, the sales rep took care of me and got every comp More

by GYDZTodd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Alexis "Rain" Barcinas
Aug 10, 2023 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 07, 2023

The dealership was polite, prompt, and expressed good communication before, during, and after all the services More

by David.danmierjr95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Aug 10, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business, David, and hope to see you again soon!

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