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Bates Nissan

Killeen, TX

4.6
1,351 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

May 21, 2020

I have been with this dealership for over 25 years and they treat me awesome!! They really do care about their customers having a positive experience. More

by EBY58
Recommend Dealer
Yes
Employees Worked With
Michael Veal, Loab Burke, Mark Williams, Clay O'Dell
May 22, 2020 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled to hear that you have patronized our dealership for so many years. We truly appreciate your business and look forward to seeing you again!

May 20, 2020

Andre was very personable. He immediately addressed any of my concerns and made sure that I was taken care of without hesitation. I do however need to come back to get the haze in the headlights taken care More

by misunderstood22
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Loab Burke
May 20, 2020 -

Bates Nissan responded

Thank you for for your kind words for Andre and for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bates Nissan are glad to have you as a customer.

May 20, 2020

To replace a missing part I received a call for Mr. Tyler Linderman and when I went it the part was ready, Mr. Linderman replaced the part and I was out in about 5 minutes. Ou More

by Ugotmyno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
May 20, 2020 -

Bates Nissan responded

We appreciate your business and are glad to hear that Tyler provided such excellent service. Our team looks forward to assisting you again soon!

May 19, 2020

Service was great. Visit was completed sooner than expected. I will continue to use this facility as long as I own this current vehicle, Sentra More

by HARVEYDAILEY
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
May 20, 2020 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

May 19, 2020

Oil Change I arrived early and spent 2 hours waiting for the work to be done. I usually get out in that time when I have a lot more done. More

by HARRISONX2
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
May 20, 2020 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 18, 2020

Always knowledgeable in the service being, always keeping me informed on the service, and the staff is very professional and Courteous. I have been doing business at Bates for over 20 years More

by MAXOUT23
Recommend Dealer
Yes
Employees Worked With
Michael Veal
May 18, 2020 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 18, 2020

Outstanding service and help very patient. Will recommend to friends to ask for Mr. O’Dell, he was great at explaining buying a car to my niece who was first time More

by monagates24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin O'Dell, Kevin Perez
May 18, 2020 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

May 18, 2020

All other times (3X's) the interior is vacuumed and smelling clean. This time it was still leaves, grass and dirt from these rains we've been having. And I got jumped at by my wife Bcuz of it. Mostly b More

by bigsal62
Recommend Dealer
Yes
Employees Worked With
New. Finance Lady, Michael Veal, Amiee Hearn
May 18, 2020 -

Bates Nissan responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

May 15, 2020

They went above and beyond to get me the vehicle I wanted. They were all very professional and friendly. I will definitely buy from Bates again and refer my friends. More

by TJBANTA0
Recommend Dealer
Yes
Employees Worked With
Loab Burke, Lesley Figueroa
May 16, 2020 -

Bates Nissan responded

Thank you! Here at Bates Nissan, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

May 14, 2020

We felt like family during our experience purchasing 2 new Nissans! Rob, David & Clay we’re transparent, patient, & honest throughout the entire process! Thank you! More

by KIM.BAUMANN75
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, David Vahrenkamp, Robin O'Dell, Clay O'Dell
May 14, 2020 -

Bates Nissan responded

Hi Kim, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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