Banister Nissan of Chesapeake

Doing business with Jaclyn has been a pure pleasure. I hate it when service advisors "suggests" service before they even know why you are there. Don't test the pain threshold of my wallet! Jaclyn pulls yo hate it when service advisors "suggests" service before they even know why you are there. Don't test the pain threshold of my wallet! Jaclyn pulls your vehicle history before recommending anything; everytime I go there. I know the service advisors can't remember the car history of every customer they see, but it feels good when they can tell you dates when specific work was done. I am used to dealing with luxury car dealships (BMW, Infinite, etc) who primarily service vehicles by appointment. I used that same rule with this Nissan dealership. I made my appointment with Jaclyn and she told me the service time in advance. So, I didn't spend all day waiting on my car. She even changed her lunch break to be there when my appointment time was. Jaclyn explained the details of what was actaully being done. She also reviewed the service history with me and went over what should be done in the future and the costs associated with each service. Lastly, she filled me in on the new programs her dealership is doing and highlighted the new lower prices for service. Great job Jaclyn! All dealerships could use some constructive criticism: So, Victory Nissan, here is yours: 1. Waiting area chairs are not very comfortable. 2. You have a internet computer in the waiting area but it won't go out to the internet 3. Accessory catalogues in the waiting area would generate impromptu business 4. The service manager is right there. Don't just be the guy we talk to when there is a complaint; come introduce yourself to the patrons in the waiting area. Do it once an hour. If you see the same customers sitting the following hour, there may be an issue that you need to address. Be proactive. More

It is not to often nowadays that people receive prompt and courteous service at a large business but that's not the case with Victory Nissan. I purchased my first Nissan there almost 3 yrs ago and the gre and courteous service at a large business but that's not the case with Victory Nissan. I purchased my first Nissan there almost 3 yrs ago and the great customer service is still there. On yesterday, I went to have some servicing done and Oh my God, Ms. Atiles was so professional and personable. Her phone etiquette is what sold me to appoint her as my service advisor. It is very obvious that her position there is not just a job-- she shared sooo much concern and even went and got a technician to show me a part that my manual indicated did not come with my particular model. I reside in Hampton but from this point on when my vehicle needs servicing, it will be worth it to go back to Victory Nissan. KEEP UP THE GOOD JOB!!!! More

I had an accident in my Nissan Titan and was told to bring it to Victory Nissan. They sent the truck to some little body shop and now claim to have no responsibility. It is a month later and no idea wh bring it to Victory Nissan. They sent the truck to some little body shop and now claim to have no responsibility. It is a month later and no idea when I can get my truck. Do not take your vehicle here unless you are willing to risk them losing it. Ken Mumford More

Unbelievable when it comes down to dealing with a phenomenal service group of men like such. I am lost for words for the incredible service experience that I received from such men of respect, honor, phenomenal service group of men like such. I am lost for words for the incredible service experience that I received from such men of respect, honor, and prestige. For taking in a vehicle and fixing the probably with no hesitation or complaints of what's needed to be done for the job to be completed. On the behalf of myself (Terrell) can whoever will take a look at this survey do something for these two young men to show how appreciative we are as a customer and a community to have such a wonderful service team in this great area. Please show them how appreciative we are for their great customer service and I recommend anyone to continue doing business with them for a life long experience. Thanks again for such an honor! They took the time to really diagnostic and troubleshoot the problem by looking at the schematics and replacing parts that needed to be replaced. The entire experience was excellent!!!!!!!!!!!!!!! Thumbs up, I rate them a hundred if I could and I have heard that many others customers feel the same way. More

UNBELIEVABLE WHEN IT COMES DOWN TO DEALING WITH A PHENOMENAL SERVICE GROUP OF MEN LIKE SUCH. I AM LOST FOR WORDS FOR THE INCREDIBLE SERVICE EXPERIENCE THAT I RECEIVED FROM SUCH MEN OF RESPECT, HONOR PHENOMENAL SERVICE GROUP OF MEN LIKE SUCH. I AM LOST FOR WORDS FOR THE INCREDIBLE SERVICE EXPERIENCE THAT I RECEIVED FROM SUCH MEN OF RESPECT, HONOR, AND PRESTIGE. FOR TAKING IN A VEHICLE AND FIXING THE PROBLEM WITH NO HESITATION OR COMPLAINTS OF WHAT NEEDED TO BE DONE FOR THE JOB TO BE COMPLETED. ON THE BEHALF OF CAROLYN ROACH/TERRELL ROACH AND WHOEVER WILL TAKE A LOOK AT THIS SURVEY DO SOMETHING FOR THESE TWO YOUNG MEN TO SHOW HOW APPRECIATIVE WE ARE AS A CUSTOMER AND A COMMUNITY TO HAVE SUCH A WONDERFUL SERICE TEAM IN THIS GREAT AREA. PLEASE SHOW THEM HOW APPRECIATIVE WE ARE FOR THEIR GREAT CUSTOMER SERVICE AND I RECOMEND ANYONE TO CONTINUE DOING BUSINESS WITH THEM FOR A LIFE LONG EXPERICENCE. THANK AGAIN FOR SUCH AN HONOR! THEY TOOK THE TIME TO REALLY DIAGNOZE AND TROUBLESHOOT THE PROBLEM WITH MY VEHICLE. I RATE THEM ONE HUNDRED THANK A MILLION CAROLYN ROACH/TERRELL ROACH More

After receiving a vehicle not equiped as promissed by sales I had doubts about the dealership. The Servive Department excells.The vehicle received service and was ready as promissed. I would recommend s sales I had doubts about the dealership. The Servive Department excells.The vehicle received service and was ready as promissed. I would recommend service but not sales. thank you, Harry Gillen More

I have been highly fortunate to have bought my 2008 Nissan Sentra at Victory Nissan. They have exceptional customer service, & kind dealers. While there to purchase my Sentra, I did not feel at all ru Nissan Sentra at Victory Nissan. They have exceptional customer service, & kind dealers. While there to purchase my Sentra, I did not feel at all rushed or pushed to purchase. Billy, my dealer, answered all my questions, and I was able to get a great deal on my car that same day. In addition, service is wonderful! My service advisor, Gary, is another wonderful person to work with, because he is a great listener and he takes time to not only listen to my concerns, but provides me with the best options to maintain my car. Unfortunately, I moved to NC and have not been able to find a dealership like Victory Nissan. I still travel to VA to get my car maintained by VN! I am coming back whenever I need a new car! I am a customer for life! Thank you everyone at Victory Nissan! More

T I have owned a Nissan for over 35 years and I love them. The reason I am sending this is because for the last 2 ½ years the service a Victory Nissan of Chesapeake is more than outstanding. Amanda Can them. The reason I am sending this is because for the last 2 ½ years the service a Victory Nissan of Chesapeake is more than outstanding. Amanda Cantu is the best service advisor I have ever come across. I feel like I’m not getting the run around and she is definitely an asset to the maintenance team at Victory Nissan. Thank-you Amanda More

Just want to thank Jaclyn for all her help. She is a great person. Job well done. She was a great help to me and that meant alot. I love that she was concern and most of all very honest. Keep up the great person. Job well done. She was a great help to me and that meant alot. I love that she was concern and most of all very honest. Keep up the good work Jaclyn. Thanks again Cheryl Hart More

Only OUTSTANDING service is what you are going to receive at this Dealership?!!!!Victory Nissan of Chesapeake,V.A. TOP NOTCH!!!! in my book.I went in for a oil change and a Car State Inspection and the folk at this Dealership?!!!!Victory Nissan of Chesapeake,V.A. TOP NOTCH!!!! in my book.I went in for a oil change and a Car State Inspection and the folks were nothing but REMARKABLE!!!!Mr.Gary Nelson was very helpful,friendly,and very resourceful who displayed exceptional professional expertise(A TRUE PROFESSIONAL).He took care of me right away with or hassle.I would recommend this dealership to anyone. More