Banister Nissan of Chesapeake

I own a 1996 Nissan Maxima that has over 300,000 miles. The vehicle had a recall for the MIL System. Nissan of Chesapeake took care of the recall problem and provided me with courtesy shuttle transportati The vehicle had a recall for the MIL System. Nissan of Chesapeake took care of the recall problem and provided me with courtesy shuttle transportation while my vehicle was being serviced. I was so impressed with Delena’s customer service. Delena is an outstanding Service Advisor and she was a joy to work with. If I ever need service in the future, I will definitely return to Nissan of Chesapeake. My next vehicle purchase will be from Nissan of Chesapeake. My experience with them was simply great. More

I have been working with Don Holmes for about 2 years now and he is absolutely wonderful! He is so accommodating and always is able to help me with whatever services I need. Recently I had an unfortunate inc and he is absolutely wonderful! He is so accommodating and always is able to help me with whatever services I need. Recently I had an unfortunate incident happen concerning my car, where someone bashed in my back windshield. I happened to be away at the time and I had received a phone call about the problem. My car had to be towed from my apartment complex to Nissan of Chesapeake and Don handled the entire process. He worked with me over the phone and made sure that everything was taken care of. When I got back from my trip my car was completely fixed and all I had to do was simply pick it up! It was such a great experience, considering it took place around such a headache of a problem. I would highly recommend this dealership! The people here are wonderful and such a pleasure to work with! More

My service visit today was outstanding. The Service technician Mr.Doctor seemed very knowledgeble and very thorough. Was very anxious to ensure that I received the best customer service. Escorted me to technician Mr.Doctor seemed very knowledgeble and very thorough. Was very anxious to ensure that I received the best customer service. Escorted me to the new waiting area instead of pointing around the building and ensured that I was comfortable and had everything I needed while I waited to have my car serviced. The wait was actually shorter than what was estimated. I was quite pleased. The staff there all seemed pleasant and genuinely friendly. More

Had an appointment, ready for me when I got there. Was told how much it would cost for the service work and the amount of time. everything was on point. I will return in the months to come for my regula told how much it would cost for the service work and the amount of time. everything was on point. I will return in the months to come for my regular maintenance to make sure my car is in good working order. More

The sales & service staff @ Nissan of Chesapeake are very customer friendly. They were attentive to our needs & concerns and sold us exactly what we came to buy. They gave us good financing terms and a customer friendly. They were attentive to our needs & concerns and sold us exactly what we came to buy. They gave us good financing terms and an excellent warranty. We would buy again from Nissan or Chesapeake. More

I recently brought my 2010 Nissan GT-R in for service. Ryan was extremely professional, polite, and attentive to my needs. Randy, the technician, did an excellent job on my car and took the time to explai Ryan was extremely professional, polite, and attentive to my needs. Randy, the technician, did an excellent job on my car and took the time to explain exactly what was done during the service. The price was very fair, and actually came in a little under what Ryan had estimated. I've owned multiple high-end cars over the years (Porsche, Mercedes and BMW) and the truth is, I'm used to being treated a certain way by high-end dealerships. Before I purchased my GT-R, I was honestly a bit concerned about what to expect from a Nissan dealer with regard to the service experience. I'm happy to say that Nissan of Chesapeake far exceeded my expectations. Overall, I'm extremely happy with not only how I was treated, but by the professionalism of all of the employees that I came in contact with. I will certainly bring my car back to Nissan of Chesapeake for all of my future service needs, and I highly recommend them to anyone looking for a 5-star service department. More

I have dealt with Amanda for many years. Each and every time I have come in for service she has gone above and beyond to make sure that I am satisfied. She is consistently professional, friendly and effici time I have come in for service she has gone above and beyond to make sure that I am satisfied. She is consistently professional, friendly and efficient. With all the issues that I have had with my vehicle, she has always made sure that I knew what was going on and had my vehicle ready on time. I very much enjoy working with Amanda when I have to have my vehicle in for service. She makes the experience much better and less stressful. Ryan Oliver has always been professional, friendly and knowledgeable about my vehicle. He has made sure that I know what is going on and what needs to be done. He has taken great care of my vehicle and me as the client. He makes me feel at ease knowing that he is skilled and knowledgeable about what needs to be done. I have been dealing with Ryan Hall, service manager, for over four years now. He has always been professional and very friendly each time I have visited the service department. He has always been our advocate when we had a few issues arise regarding our vehicle. He has consistently gone above and beyond to make sure we and our vehicle are taken care of. Victory Nissan Service Department is by far the best Service Department we have ever dealt with. We actually look forward to seeing everyone when we have to take our vehicle in for service. My husbband owns a BMW and a few years ago began taking his car into Victory Nissan Service. He has been very happy with the service given to his vehicle. We highly recommend Victory Nissan Service. From the front check-in crew to the mechanics in the back, we have had nothing but a great experience. More

I recommend the service area because the people work hard to please the customers. They tell us how long it will take and its usually right on the money. The price has been very reasonable. I live way in Vir to please the customers. They tell us how long it will take and its usually right on the money. The price has been very reasonable. I live way in Virginia Beach and drive out here because of the fservice I recieve. They call me when I am supposed to get something done on my car. They send me emails of when the appointment is that I made as a friendly reminder and they send an email after service is done. They also call me if I am not sitting in the waiting room to let me know the car is ready. They also clean my car on the outside which is an added touch and drive the car up to the front where I don't have to go looking for it. I rate them number 1 in service. The dealership I have been by each time I am here and I will tell you that Jumon is a great guy who helped me get my car when I honestly did not think it was going to happen. I hope that they will start having Bar BQs again and the sales people will get outside or come over to service area and great their prior customers. More

I have been coming to this service center since I purchased my car in 2007. I continue to go back because of the superior customer service and friendliness I received from Gary, as well as the other purchased my car in 2007. I continue to go back because of the superior customer service and friendliness I received from Gary, as well as the other representatives. My most recent visit was due to loss of air conditioning, and because my car is out of warranty I was required to pay the price of the A/C check as well as any fees associated with repairing the A/C system. At this point, I was getting upset and a little frustrated because I had just brought my car in for routine maintenance in the weeks prior and now I had to deal with either paying my bills or getting my A/C fixed. Well Gary, did everything within his means to help me out. He was very professional and patient, and I dont know if he could tell how disappointed I was, but he made it his business to do all he could to get my A/C fixed. Now my A/C is working just fine. Thanks Gary!!! More

WOW! i would like to give thanks to the best sales people in town and i come all the way from virginia beach to have my car serviced and checked out by the best Gary Nelson & Amanda they are just awesome and in town and i come all the way from virginia beach to have my car serviced and checked out by the best Gary Nelson & Amanda they are just awesome and the friendliness smiles i get there is another one sheis pretty and i can never remember her name butthe face always catches my eye, and also i love how they get you when there is room available and the service is awesome to. I love my 2008 nissan sentra for life. when im in need i cometo victory for a peace of mind.Michelle Buck here. More