Banister Nissan of Chesapeake

Customer service was pleasant and time efficient. The service agent Jacitlyn was very helpful, customer friendly, and got the job done. I love for her to be my service agent because she takes the time to service agent Jacitlyn was very helpful, customer friendly, and got the job done. I love for her to be my service agent because she takes the time to explain the service I am receiving, keeps me updated on what going on, and she helps me to get the best for the money that I am paying. She is a joy and she makes your experience pleasant as possible. More

I switch from Western Branch Hall Nissan to Victory Nissan of Chesapeake Virginia for several reason one is because this Nissan of Chesapeape Virginia has a car wash and that is a no brainer because my Nissan of Chesapeake Virginia for several reason one is because this Nissan of Chesapeape Virginia has a car wash and that is a no brainer because my other dealer did not have one.Ronald McCloud. Also I believe this is under a new ownership More

After having tried another dealership in the areas, this is the ONLY dealership in Hampton Roads that I will let service my 2004 350Z. The service team is excellent and the quality of the work is always fan is the ONLY dealership in Hampton Roads that I will let service my 2004 350Z. The service team is excellent and the quality of the work is always fantastic. I've been taking my car here for the 2 years that I've owned it. More

We have been coming to this dealership for two years and the experience has always been great. Ms. Jacklyn Atiles is always friendly and very helpful, and I would advise anyone to use Nissan of Chesapeake the experience has always been great. Ms. Jacklyn Atiles is always friendly and very helpful, and I would advise anyone to use Nissan of Chesapeake for all of their car needs. Faye Williams More

I started out having an emmotional day. My spirit was low and the last thing I wanted to do was sit in a customer service lounge holding back the tears of my personal problems while waiting for my car to be and the last thing I wanted to do was sit in a customer service lounge holding back the tears of my personal problems while waiting for my car to be serviced. I didn't have to tell any of your service dept attendants what I was going through ( divorce at christmas time). I just think they just sensed a sadness; which was different from my usually cheerful demeanor on this visit. I was told that I would be number 8 in line, waiting for an oil change. I walked tearfully to the 7-eleven on the corner to get a cup of coffee,and afterwards I came back to the customer lounge to wait. Just then Mr. Brian Doctor came and told me that they were refilling my car with oil, and it would be out directly. WOW!!!!!!!!!!!!!!!!!talk about fast service, but I was number 8 in line? I thought. I dont know how fast your team worked, or what occured on that day, but I am thankful that they could see my emmotional pain and sense that I really didn't want to be here. I recieved excellent, expedient, and compassoinate service on that day......I thank Mr.Doctor and his team. I am now smiling today on my next visit here, not because I am expecting the same expedient service, but because I know you have a team here with a heart. They care about the customer as well as their car. Thanks Always, Nissan of Cheaspeake!!!!!!!!!!!!! More

Not sure if I have Don's last name right. When I came in to have my first car serviced back in 2006, Don said all the right things and took care of my car the best way he knew how. Now that I have a 2008, to have my first car serviced back in 2006, Don said all the right things and took care of my car the best way he knew how. Now that I have a 2008, well his personality has always been kind to everyone not just me. I've gotten to know him thru the years and I still feel the same as I did before. He makes sure that I'm happy with everything before I leave. Always when I bring my car in for servicing I make sure I get that big hug when I come in. It's only me I just ask for him and he never hesitates. He is awesome. That's why I come all the way from Hampton just because the service is great. Yours Truly, Kathleen Thompson More

Had my truck towed to the dealership where I me Ms Tina Roberts. She took my truck straight in and had the problem diagnosted over the weekend. I pick'd up my truck on monday. My vehicle was waiting for Roberts. She took my truck straight in and had the problem diagnosted over the weekend. I pick'd up my truck on monday. My vehicle was waiting for me clean and ready to go. Tina was very helpful in explaning what was done and any services I needed in the future. I will for sure come back again for such friendly and professional service. More

Delena is very friendly, she make your experiance a good one. Service was great they make sure that the problem was fix and that I was happy with the service. keep doing a great job. I really enjoy the driv one. Service was great they make sure that the problem was fix and that I was happy with the service. keep doing a great job. I really enjoy the driver that will take you back to work and pick you when is done. V/r Juan J. Cruz More

Ryan Hall did a great job in making sure my radio issue was taking care of in a timely manner. Mr. Hall also followed up with me throughly to make sure I was satisfied with my last visited & suggested I c was taking care of in a timely manner. Mr. Hall also followed up with me throughly to make sure I was satisfied with my last visited & suggested I contact him with any futher questions or concerns. More

Our routine service was handled promptly and efficiently by Delena and the staff at Nissan of Chesapeake. We have 2 vehcles from them (will have the 3rd one soon) and have never been disappointed with the r by Delena and the staff at Nissan of Chesapeake. We have 2 vehcles from them (will have the 3rd one soon) and have never been disappointed with the results of any visit to the dealership. The service staff are knowledgable and treat customers with respect and as if they have intelligence, never "talking down" to you. More