Banister Nissan of Chesapeake

I have brought my car in 4 times for the same problem and keep getting told the noises heard and burning smell are normal. When I inquired about an e/e was told they could not do anything for me I would hav keep getting told the noises heard and burning smell are normal. When I inquired about an e/e was told they could not do anything for me I would have to deal with service. I have contacted consumer affairs and am assured this problem will be fixed and they are not just waiting till my warranty runs out. I am very disappointed in the service I have been given, there were 3 people who have heard the noise besides me and one that has smelled the burning smell at your dealship and am told it is not normal but service can not find anything wrong. This is the second car I have purchased thru you and have had similiar problems with both, I will never again purchase a car thru Nissan of Chesapeake! Todays experience was much better, Jay the service manager and head tech Randy both took time and heard my concerns. They both inspected my car thourghly and then explained what all the noises and burning smell could be. My mind is more at ease due to these two working hard to give excellent customer service. Also, Jay assured me that if I do run into a problem after my warranty is done and it has to do with problems I have brought it in for, he would personally take care of, this has given me back my confidence back in this dealership. More

I came in for service on Sat, Jan 5th, 2013 and it seem to be a lot going on and very busy but I worked with Brian and he was the best. My last three visits where ok, but with Brian it seemed like he cared to be a lot going on and very busy but I worked with Brian and he was the best. My last three visits where ok, but with Brian it seemed like he cared. And he got me out on time and kelp me updated. Thanks. More

My wife and I were aware that the Nissan Pathfinder was re-designed for 2013 and we were interested in seeing one. We had owned a Pathfinder years ago and have always liked them. We stopped by Nissan of re-designed for 2013 and we were interested in seeing one. We had owned a Pathfinder years ago and have always liked them. We stopped by Nissan of Chesapeake (without intending to buy one) to see if they had one in the rear showroom. By the way, Nissan of Chesapeake puts examples of Nissan models in this rear showroom for customers to look at without interacting with the sales force. We were greeted by Rob Williams before we entered the building and explained what we wanted. Rob said that the 2013 Pathfinder was so new that the dealership only had one on site and it was being driven by the dealership owner. He got permission from the owner for us to not only look at it but to drive it as well. After driving the Pathfinder, we peppered Rob with technical questions about the new Pathfinder. He didn't miss a question, had not asked others for answers, and had obviously done his homework on this car. At no time was there any pressure to buy a car. We became convinced that the 2013 Pathfinder was for us and we wanted to buy the Pathfinder that we test drove. Rob worked with the dealership owner who graciously agreed that we certainly could buy the car that he was driving. This buying experience was truly painfree and was, in fact, a positive experience. From sale, to financing, to closure, this experience was pure southern hospitality. Rob and Rick Sanchez, who leads customer loyalty, were extremely helpful and repeatedly said if we had any questions after the purchase to contact them personally. This is the fourth Nissan that we have have purchased from Nissan of Chesapeake. In all likelihood, it won't be the last. More

Rodney actually LISTENED to what I needed, and went out of his way to meet those needs. I appreciate his willingness to do whatever needed to be done to get me the car I wanted. He even called me from ho of his way to meet those needs. I appreciate his willingness to do whatever needed to be done to get me the car I wanted. He even called me from home, on his day off, to ensure I was being kept "in the loop" about things. Tonya was very supportive, helpful, and did not pressure me. She simply answered all of my questions, while gently guiding me through the finance process, including explaining in detail the extended warranty coverage available. I would highly recommend both of these customer-service oriented individuals to anyone looking to purchase a car! More

My friend chose this dealer. I had planned to buy a used SUV, but came out better by purchasing the new SUV. Mr. Bowe was very professional, honest, and fun. He has a great sense of humor, is an asset to SUV, but came out better by purchasing the new SUV. Mr. Bowe was very professional, honest, and fun. He has a great sense of humor, is an asset to your company, and very customer friendly. More

I had a '99 Nissan Altima and knew that I wanted another Altima. I went on a popular used car dealership's website and found a used 2010 Altima with low mileage that I loved and it was the color I wanted, Altima. I went on a popular used car dealership's website and found a used 2010 Altima with low mileage that I loved and it was the color I wanted, BUT, they wanted me to pay up front to have the car shipped to my area (Virginia Beach). I was unsure about that along with the monthly payment they said I would have on that particular car. So, I waited and ended up going to Nissan of Chesapeake and I am now the happy owner of a brand new 2012 Altima for eighty dollars less a month than the used car place. Andrew Dean and Rebecca (? last name) were a true blessing. My '99 Altima popped an engine rod on Wednesday last week causing it to be out for the count after 233,000 or so miles! They were able to get me into a Brand New car fresh off the truck and took my now immobile car as a trade in! Thank you Lord! Everything was effortless, and they even gave me a loaner vehicle to get back and forth to work until my new car was inspected and whatnot. No car rental fees!! Needless to say this was an absolute Great Experience after I had not been in need of a car for eleven years! I am so thankful that patience proved to be a virtue in my short "hunt" for a new car. It just seemed as though they were expecting me, and everything fell into place! More

I recently purchased my 2011 Nissan Murano SL AWD at Nissan of Chesapeake in June 2011. This dealership worked with my husband and I to make sure we got a great deal and the payment we could afford. I Nissan of Chesapeake in June 2011. This dealership worked with my husband and I to make sure we got a great deal and the payment we could afford. I will be going back to purchase our next car there as well. Today (26 Sep) I just got my car serviced for the first time and I must say it was the fastest service I have ever recieved. They took my car as soon as I pulled up even though I was 30 minutes early. I was in and out before I knew it. This is the best dealership in VA. More

This dealership is awful and they hooked me into a bait This dealership is awful and they hooked me into a bait and switch and sold me a car that they were not even able to get and then backed out of the This dealership is awful and they hooked me into a bait and switch and sold me a car that they were not even able to get and then backed out of the deal. I Would never recommend this dealership to even my worst enemy. More

It was my pleasure to bring my card to Nissan of Chesapeake and have Delena Golden as my Service advisor. I was there on Tuesday, 6September11 for my 3 month service call, replace headlight bulb and Chesapeake and have Delena Golden as my Service advisor. I was there on Tuesday, 6September11 for my 3 month service call, replace headlight bulb and complimentary car wash. She made me aware of the amount of time it would take for those items above. Upon during the multi inspection, it was determined that i needed new car tires. This was a good time to buy them because the dealership was having a special, bury 3 and get 1 for $1.00. She made me aware of how much this would cost along with balancing, front end alignment and when it would be ready. Thank you for you help. I will see you again in 3 months. More

When I had my Nissan Sentra Brian was a great help with terrific customer service! He answered any questions or concerns I had about the car. Made me feel very comfortable and confident about buying the ca terrific customer service! He answered any questions or concerns I had about the car. Made me feel very comfortable and confident about buying the car. I would definetly recommend this dealership to anyone! You'll be very satisfied after leaving. More