Banister Nissan of Chesapeake

I recently visited Nissan of Chesapeake after a long day of car shopping and being treated like a nobody at several other dealers. I was greeted with a smile by Big Al and explained my credit situation to h of car shopping and being treated like a nobody at several other dealers. I was greeted with a smile by Big Al and explained my credit situation to him and the previous experiences I had at some of the other places. He did something that had been done all day "HE LISTENED". After talking to me for a while he explained to me in a nice way that I couldn't have exactly what I wanted but could show me how to position myself so that I could have it later. Granted I didn't leave in the car I wanted, I still ended up leaving in a brand new car that will meet my needs for the time being and help me regain the level of credit needed to come back later and purchase the car of my dreams. Thank you Big Al for treating me like a human being and not just another person with bad credit. You have earned my business for life and I will send everyone I know to you that is ever in the market for a new Nissan. More

Overall a good experience, better than some other dealerships that I have been to in the past. I unfortunately had a poor customer service experience here, but that problem was corrected thanks to s dealerships that I have been to in the past. I unfortunately had a poor customer service experience here, but that problem was corrected thanks to some great management. The finance dept. here was Extremely helpful and knowledgeable. I am confident that I left with the best deal possible because of the effort that was put into the financing. More

I went to look for a vehicle, unsure of what I really wanted. Joe Byrd has excellent customer service skills and is an awesome people person. When I made my mind up to buy used. I was given a couple of wanted. Joe Byrd has excellent customer service skills and is an awesome people person. When I made my mind up to buy used. I was given a couple of options and with the expertise and experience of the Nissan of Cheapeake team, (NOC), I walked out (drove away) with a 2011 Maxima!!! The price was well within my budget, thank you Mr. Burke for showing the perks of NOC. Each individual that serviced me were delightful, very knowlegeable and ensured that I had everything I needed. The Nissan of Chesapeake team, I felt had my best intrest at hand and I would like to thank all of them. I was even fortunate enough to have my cell phone charged by no other than Mr. Byrd himself. Thank you for your hospitality. I must say, everyone that I dealt with had such a meek and humble spirit. There's a different kind of atmosphere at this dealership. People who really care. If you are interested in buying, please do not hesitate to stop and ask for Pastor Joe Byrd. You will not only leave happy, but you will have a good time in the process of spending your money. :-) Thank you Joe Byrd, Tanya, Delvin and Kevin, you guys are an awesome part of the team. Truly Grateful Sandra D. Love More

I arrived at 835 for a 845 am appointment. After standing there not being greeting by the 3 people standingthere, someone finally came over and I informed him of my appointment and a few other con standing there not being greeting by the 3 people standingthere, someone finally came over and I informed him of my appointment and a few other concerns I had with my car. He said " you are here for a oil change and a air cabin filter, that is 40 dollars" I asked why I needed the cabin air filter. he informed me I requested it ( I had not) he crossed it off, said " If you need it someone will call you then" told me it would be a hour and walked away. I sat in waiting room until 1030 and then went to go find someone who could tell me where my car was how much longer and what was going on. The cashier found my service advisor who came up with keys and paperwork stated ' I was just going to come get you" dropped them with the cashier and walked away. The cashier tells me it will be 39 dollars for the oil change. I stated I thought those were free, did that change? She said " oh' and went and got mel who picked the paperwork back up and went to change it. I stood there for another 10 minutes and he dropped it back off. The cashier mumbled something about he did the paperwork wrong , slid the keys to me and walked off with the paperwork. I asked" don't I get a copy? " and she said " you don't need one" and left.I took my kys, wandered out to the parking lot and ended up having to set my alarm off to find my car , as I was not told where they put it. When I found it, I saw my car was quite dirty. I stopped another employee and asked and he said " oh you didnt ask for one" ( I had at time of appointment) but very nicely offered to take it to be washed. He returned 10 minutes later with my car. When I got home is when I noticed that while my car was certainly very wet is was not by any stretch clean. I also found when I went inside a email from Mel informing me my car was done and being vacummed( it wasnt) and washed ( it wasnt) So I ended up spending double the time there, NONE of my questions answered, tried to be charged twice for services, no paperwork telling what if anything was done besides get a dirty car wet. I don't even know if they changed the oil, as there was no sticker replaced either telling me when my next oil change is.Pretty shoddy performance. More

I have nothing but praise for how Chesapeake Nissan treated me during my recent purchase. Nissan was not a manufacturer I had considered until I stopped in on my way home. From the very beginning, I wa treated me during my recent purchase. Nissan was not a manufacturer I had considered until I stopped in on my way home. From the very beginning, I was impressed with the professionalism of my sales person, Derrick, and the quality of the vehicles offered. The entire transaction was seamless. Once we decided on a vehicle, the paperwork was processed in under 2 hours. Chesapeake Nissan had a delivery coordinator that went over the fine print, and our salesman spent the time to go over all of the features of the vehicle including setting up the Bluetooth. I ended up with a Murano and could not be happier with my purchase. IN addition, I would not hesitate to recommend Chesapeake Nissan, Derrick Jones, and the rest of the staff at Chesapeake Nisan to anyone. More

I have purchased 3 NEW cars in my lifetime and never have I had an experience like the one from Chesapeake Nissan. I understand the owner has an unethical reputation, but with Nissan being a corporation I t I had an experience like the one from Chesapeake Nissan. I understand the owner has an unethical reputation, but with Nissan being a corporation I thought to myself that this dealership would be ok. I waited for 2 hours before any paperwork was even started. I committed to the vehicle with in 20 minutes. I think my sales person did a great job and tried really hard, but all I wanted was to get out of the dealership, after checking my iphone, I realized that this dealer was making quite a bit of money off of my purchase. I realize I do not have the best of credit, I am not afraid to say a 610 isnt that bad. I am just very disappointed, great sales person he tried hard. The internet department said one thing and the "man" said something else. Not happy More

Jaclyn Atiles always goes above and beyond when it comes to customer satisfaction. She is always super-nice and helpful. I live in Hampton and could easily take my car to Pomoco Nissan for service. Her high to customer satisfaction. She is always super-nice and helpful. I live in Hampton and could easily take my car to Pomoco Nissan for service. Her high level of service is one of the biggest reasons I continue to have my vehicle serviced at Nissan of Chesapeake even though Pomoco Nissan is closer to where I live. More

Dear Mr. Banister: I am writing this letter to inform Dear Mr. Banister: I am writing this letter to inform you of the outstanding customer service that I have been receiving for 2-3yrs, at your establ Dear Mr. Banister: I am writing this letter to inform you of the outstanding customer service that I have been receiving for 2-3yrs, at your establishment, from Amanda Cantu. Recently I experienced an automobile accident in Norfolk, when someone ran me off of the road. That day, after talking with my insurance company, I called Nissan of Chesapeake and spoke with Amanda. I explained to her what I had happen with my vehicle and she genuinely listened to me and informed me that if I would like, I could have my car towed to the service center while I figured my insurance information. At the time I did not know that the accident would lead me into a turbulent battle of interests with my insurance company for weeks. With the end result of me having to pay a large sum of money in betterment fees and my deductible. The experience also brought me into contact with many managers, officers, and customer service agents who could care less for my concerns regarding an accident report, my wrecked vehicle, rental car coverage, and insurance. I would like to inform you that you have a remarkably genuine service associate, who goes above and beyond her call of duty. Amanda not only listened and helped me on the day of my accident, but she also: gave me follow-up calls to see if my vehicle was being taken care of, provided me with information necessary to battle with my insurance company, and was truly concerned about what I was going through. With all of the hassle that the accident brought me, I am glad to see that there are still people in the business world that honestly care about the people they come into contact with. Whenever I get my car serviced at Nissan of Chesapeake, I always ask for Amanda Cantu, and in the rare event that I am unable to, I speak with Jaclyn Aitles, who has helped me when Amanda has not been off of work. You truly did the right thing my having Amanda Cantu as an associate of Nissan of Chesapeake. Sincerely, Adam Zelinsky More

I wanted to inform whoever is doing this rating for this replicable company that the service representative by the name of Stacey Weeks did a phenomenal job representing this company. When I first was intro replicable company that the service representative by the name of Stacey Weeks did a phenomenal job representing this company. When I first was introduced to Mr. Stacey he presented himself in a very professional and friendly attitude about himself that made me feel very comfortable explaining my concerns and service needs for my 2004 Nissan Armanda SE. Mr. Stacey informed me that he will do everything in his power to take care of me in regards to my service needs in which he kept his word and promise. The service that was performed on my truck seems to be very professional along with him getting my vehicle back in a timely manner. On the behalf of me as a faithful customer, if you can do anything to show my appreciation as the customer that received the service and you’ll as the dealer that has a very professional and reliable employee that goes above and beyond for the company to service the customers needs. Thank you, once again for having an employee of this caliber. More

Dealership has good customer service and very pleasurable to deal with. Dealership has extended hours to accomodate their customers. Stacy has been great to work with and he goes the extra mile for his cust to deal with. Dealership has extended hours to accomodate their customers. Stacy has been great to work with and he goes the extra mile for his customers. I would recommend this dealership to friends and family. More