Banister Nissan of Chesapeake

I have rated my visit a 5 overall as today's experience was great! A gentleman by the name of Ryan Pauling assisted me with my service request today and was very articulate, efficient and simply a pleas was great! A gentleman by the name of Ryan Pauling assisted me with my service request today and was very articulate, efficient and simply a pleasure to work with. The wait time that I was given for my service to be completed was accurate, a shuttle service was provided for my mother and I to have breakfast while we waited, information as to the newest 2012 Nissan models and rental program was provided and friendliness was in the air! Each time I visit with Nissan of Chesapeake I leave happy and thoroughly informed, and the assistance that Ryan provided today fell in line with their exemplar standard of service. Thank you Nissan of Chesapeake and thank you Ryan Pauling, you have a Nissan of Chesapeake customer for life! Best, Purzsha More

Amanda was wonderful! Very friendly, explained everything in great detail. I even had to bring my vehicle back the next day for something & the service dept. took the time to go over the vehicle everything in great detail. I even had to bring my vehicle back the next day for something & the service dept. took the time to go over the vehicle with a fine toothed comb to make sure there weren't any other issues. Very awesome staff! More

Everyone was very nice, this is my second car from here. Everyone was very nice, this is my second car from here. I tell all my friends how nice EVERYONE is here. Thats why I returned for another car.I thin Everyone was very nice, this is my second car from here. I tell all my friends how nice EVERYONE is here. Thats why I returned for another car.I think it's GREAT that the manger of the dealer walks around and talks to everyone. Everyone seems to like him,And I love seeing him on tv. Thats what made me come to this dealership, his action on tv and several of my friends got cars here. More

We had the best auto buying experience ever at this dealership. Harry listened to what we wanted in a vehicle and showed up our options. Delvin and Rick were also excellent to work with in sealing th dealership. Harry listened to what we wanted in a vehicle and showed up our options. Delvin and Rick were also excellent to work with in sealing the deal. We have recommended Nissan of Chesapeake to several friends and co-workers. More

Friendly people, decently fast in getting you in and out with the aervice done. They come and check on you or update you on what's happening with the car. I come frequently because I drive a lot and I alway with the aervice done. They come and check on you or update you on what's happening with the car. I come frequently because I drive a lot and I always get nice treatment. Hanging at the waiting area with popcorn, water and tv makes time go by a bit faster. They also have WiFi which helps out if you need to do work or just entertain yourself while waiting. More

I have visited this dealership many times, and each time I have been treated with the utmost professionalism and respect. No matter what service I am there for, everyone is always so willing to help. I rec I have been treated with the utmost professionalism and respect. No matter what service I am there for, everyone is always so willing to help. I recently traded in my 2009 Nissan Altima Coupe for a 2011 Nissan Altima Sedan, and from the initial purchase with Aaron Swan and Delvin Washington to my first oil change with Brian Doctor, I could not ask for anything more. The salesmen worked hard at getting me the best possible deal and even went as far as to schedule my first oil change. Showing up for my first oil change on 8/20/2011, I was greeted by Brian Doctor who told me it would take approximately 45 minutes. I believe I was out in 1/2 hour. Hence, my overall score of "Great." I would recommend this dealership to anyone. More

This is the only dealership I will go for anything. I bought my new Altima there in Feb and loved the fact taht I was treated like a person not like a checkbook. I go in regularly for oil changes and the bought my new Altima there in Feb and loved the fact taht I was treated like a person not like a checkbook. I go in regularly for oil changes and the occasional dashboard light. All in service are very courteous and helpful especially Brian! He ALWAYS takes good care of me!! Because I know he is so good at his job, I keep coming back and recommending the dealership to all my friends and family. Thank you so much Brian and all at Nissan of Chesapeake for the hard work and excellent service!! More

We purchased through a car buying program, but were also shopping around in the Richmond area. Alex, the internet manager, worked hard for my business, beating all the offers I received in Richmond, then m shopping around in the Richmond area. Alex, the internet manager, worked hard for my business, beating all the offers I received in Richmond, then making it worth my while to come to Chesapeake to pick up the car. He was polite and professional the entire time. Once we arrived, Aaron took over the process, allowing us to do a test drive and completing our paperwork. Financing was straightfoward (thanks Delvin!) and Tonya wrapped it all up with the customer service presentation. Everyone was professional and gracious. I indicated I wasn't interested in warranties, financing, trade-ins etc., and no one pressured me to reconsider, or indicated I was making poor choices. I know I got a deal, and no one uttered nonsense like, "We're not making money on this deal" or "It's Christmas in July - we're practically giving this car away!" - both comments made by dealers to me in other buying circumstances. I will recommend the folks at Chesapeake to everyone I know. Thank you for a painless car-buying experience! More

I would recommend this dealership to other customers because they were friendly, very knowledgeable about their product, customer skills were excellent and good support team. because they were friendly, very knowledgeable about their product, customer skills were excellent and good support team. More

I recently purchased my first brand new car from Nissan of Chesapeake. Alex set me up with a great deal and then a wonderful salesman named Ron Watson. My deal was quick and hassle free. I am extremely of Chesapeake. Alex set me up with a great deal and then a wonderful salesman named Ron Watson. My deal was quick and hassle free. I am extremely happy with my 2011 Rogue, it has everything I was looking for. Veronica in the finance department made things clear, concise, and easy for me. I appreciated the service and look forward to having my car serviced there. More